Jhon R.

Jhon R. is a detail-oriented professional with over two years of experience in specialized case management and customer service. He excels in handling end-to-end Leave of Absence (LOA) and disability accommodations, ensuring compliance with ADA and FMLA regulations. His role as an Amazon Accommodation Consultant at Sutherland Global Services Inc. involved managing complex cases while maintaining strict confidentiality and empathy. Jhon effectively handled high-volume caseloads, consistently meeting Service Level Agreements (SLAs) through proficient time management. He served as the primary point of contact for employees, managers, and HR partners, offering expert guidance on policy interpretation. At Mellow Media Limited, he moderates online community discussions, upholding platform guidelines. Jhon’s educational background includes a Bachelor of Engineering Technology from Bicol State College of Applied Sciences and Technology, where he was awarded Best Thesis. Additionally, he holds strong skills in regulatory compliance and communication.