Jhonalyn L.
Senior Client Solutions Manager
Open to offersNew to PlatformAbout
Jhonelyn C. is an accomplished Client Solutions Manager with over a decade of experience in the call center and BPO industry, specializing in handling multinational clients. Currently at AvionTeq, she drives sales growth for aviation companies, focusing on identifying client needs and delivering tailored solutions. Her responsibilities include preparing detailed and competitive quotations and fostering long-term client relationships. Prior to this, Jhonelyn excelled as an Account Strategist for Concentrix Philippines, where she developed comprehensive Google Ads strategies and optimized campaigns across multiple platforms, ensuring maximum ROI. Her expertise also extends to leading high-performing teams, particularly as a Team Manager with S4 Communications (AT&T Business) at Acquire BPO, where she excelled in providing agent support and managing client escalations. Skilled in Google Ads Campaign Management, SEO, and sales techniques, Jhonelyn is proficient in CRM tools and Microsoft Office applications.
Experience
Client Solutions Manager
AvionTeq · 2024 — PresentIdentified client needs for aviation companies and presented customized solutions to drive sales growth. Ensured accuracy and competitiveness while preparing and managing detailed quotations. Fostered strong relationships with aviation clients for long-term business development.Account Strategist
Concentrix Philippines · 2023 — 2024Created comprehensive Google Ads strategies that aligned with client objectives. Managed campaigns across Search, Display, Video, and Shopping platforms by setting up, monitoring, and optimizing for maximum ROI. Conducted keyword research to enhance relevant traffic and provided insights for improving campaign performance.Team Manager
Acquire BPO · 2018 — 2023Supported agents on AT&T products and processes while providing ongoing development through one-on-one coaching to enhance skills and meet sales targets. Enhanced team performance by delivering real-time feedback and managing client escalations, ensuring best-in-class resolutions. Led weekly business reviews with clients to discuss team performance, challenges, and action plans.Sales and Customer Service Specialist
Bel USA Manila · 2017 — 2018Handled business client interactions via phone, web chat, and email, applying probing techniques to recommend suitable products for client events. Achieved monthly sales targets through effective up-selling and cross-selling while providing timely order status updates for excellent customer experience.Tier 3 Sales & Customer Service Representative
Ibex Global Philippines · 2014 — 2017Addressed billing inquiries and resolved customer issues while reaching sales targets. Established positive relationships with clients by recommending optimal service resolutions. Conducted basic troubleshooting while maintaining high standards of customer experience.Tier 3 Sales & Customer Service Representative
Startek Philippines · 2013 — 2014Achieved revenue targets alongside excellent customer service. Identified customer needs using effective questioning techniques to facilitate sales closure. Suggested service bundles to ensure clients received appropriately sized solutions.
Skills & Expertise
Education
- Bachelor of Secondary Education – Major in EnglishLaguna State Polytechnic University · 2007 — 2008