Jhonmer M.

Jhonmer M. is a proficient Virtual Assistant with specialized expertise in property management and e-commerce support, based in Davao City, Philippines. With over two years of experience supporting U.S.-based property management operations and more than five years in BPO/e-commerce customer support, Jhonmer adeptly manages various responsibilities including order management, dispute resolution, tenant communication, and CRM administration. He has showcased his technical prowess with tools such as Shopify, Zendesk, AppFolio, and Buildium, enhancing operational efficiency in both property management and e-commerce. His multilingual skills, spanning four languages, and excellent written and verbal English, have been critical in handling approximately 110 chats a day for AliExpress. A reliable remote worker equipped with a high-speed internet connection and a dedicated workspace, Jhonmer consistently ensures excellent performance in managing leasing inquiries, tenant communication, and financial reporting. His leadership and performance management abilities were notably honed during his tenure as a Team Manager at DIRECTV, where he successfully led a team to achieve service-quality targets.