Jhosua B.

Hi, I’m Jhosua Bermoy, a dedicated Customer Service Representative and Virtual Assistant with 5 years of experience in the BPO and remote work industry. I specialize in customer support, appointment setting, CRM management, and administrative assistance, helping businesses improve client communication and daily operations efficiently.

Throughout my career, I have handled both technical and customer service accounts including Uber, Xfinity Mobile, and DirecTV, where I consistently exceeded KPIs while delivering excellent customer experiences. My experience as a Virtual Assistant further strengthened my skills in lead generation, scheduling, social media outreach, and client relationship management using tools such as HubSpot, Vonage, and Calendly.

I am highly adaptable, detail-oriented, and skilled in handling fast-paced environments. I have experience managing high-volume interactions, nurturing leads through Facebook, Instagram, and TikTok, and helping businesses convert prospects into loyal clients. My strong communication and problem-solving skills allow me to build positive relationships with both customers and teams.