Jian R.
Mid-Level Administrative Assistant
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
Jian R. D. is an experienced professional with a robust background in administrative and technical support roles. As an Executive Virtual Assistant, Jian excels in managing executive schedules, overseeing client communications, and organizing critical project documents within the construction industry. Previously, Jian dedicated efforts as a Social Media Content Creator, effectively enhancing brand visibility through strategic content development and managing social media platforms. Jian's adeptness with technology is demonstrated by extensive experience using Google Workspace and Microsoft Office tools, as well as proficiency in CRM systems. Jian's tenure as a Team Manager at Accenture further honed abilities in leading teams, optimizing helpdesk operations, and enhancing customer satisfaction. With a Bachelor of Science in Computer Engineering Technology from the Technological University of the Philippines, Jian brings strong analytical skills and an exemplary standard for detail-oriented project execution across various administrative and technical domains.
Experience
EXECUTIVE VIRTUAL ASSISTANT
Company not specified · 2024 — PresentCoordinate executive schedules and appointments to ensure efficient time management for company leadership. Serve as the primary administrative liaison between executives and clients, facilitating smooth communication. Maintain accurate project documentation and contracts to support operations and compliance. Monitor timelines and deliverables for multiple construction projects to ensure deadlines are met. Compile presentations and reports for internal meetings and decision-making. Respond to client inquiries through email and phone, ensuring high-quality customer service. Organize digital files and streamline administrative workflows for daily operations. Arrange internal meetings and team communications to support alignment between management and field teams.SOCIAL MEDIA CONTENT CREATION | EMAIL & CHAT SUPPORT
Company not specified · 2023 — 2024Oversee and maintain various social media platforms by scheduling posts and engaging with followers to ensure consistent branding. Develop and curate engaging content to enhance brand visibility across digital platforms. Create visually appealing marketing materials using Canva, aligning designs with brand guidelines. Provide prompt responses to potential client inquiries through email and chat, fostering a positive customer experience.VIRTUAL ADMIN ASSISTANT
Company not specified · 2023 — 2024Manage lead distribution, ensuring equitable allocation to maximize sales opportunities. Set up CRM accounts for new underwriters to facilitate their onboarding process. Track and analyze profit and loss for campaigns, identifying areas for financial improvement. Respond to customer queries related to lead purchases via Fresh Desk. Monitor agent productivity and revenue, providing insights to enhance performance. Generate weekly revenue reports for presentation to the owner, compiling financial data and providing actionable recommendations. Process orders through the CRM system and assist in marketing advertisement efforts across social media platforms. Organize and triage client emails effectively while managing the daily calendar of the client.Team Manager
Accenture, Inc – NCR · 2022 — 2023Managed a team of Technical Support Representatives, providing direction and conducting performance evaluations. Directed daily helpdesk operations for effective issue resolution in line with service level agreements (SLAs). Developed and implemented streamlined processes to improve operational efficiency. Ensured exceptional customer service by managing complex escalations and setting performance standards. Analyzed key performance metrics and prepared reports to assess team effectiveness. Coordinated resolution for high-impact incidents, collaborating with IT teams to identify root causes. Identified training needs and facilitated professional development opportunities for team members. Allocated resources and managed team schedules to ensure adequate coverage during peak periods. Maintained documentation of support procedures to enhance efficient issue resolution.Subject Matter Expert
Accenture, Inc – NCR · 2020 — 2022Provided expert guidance in specialized areas of tech support, delivering advanced solutions for complex technical issues. Diagnosed and resolved high-level problems, including intricate network configurations and software vulnerabilities. Developed documentation and knowledge base articles, improving team consistency in issue resolution. Led special tech projects such as system upgrades and new technology integrations. Collaborated with cross-functional teams to address system issues and drive technical solutions. Analyzed support processes for optimization opportunities, contributing to enhanced service delivery.Technical Support Representative
Accenture, Inc – NCR · 2019 — 2020Collaborated with supervisors to resolve customer inquiries and technical issues effectively. Managed support actions using ticketing systems to ensure proper processing. Assisted customers in identifying and resolving service issues. Delivered technical support through various communication channels, ensuring prompt service. Troubleshot technical problems related to hardware, software, and networks. Addressed customer inquiries professionally, striving for high levels of satisfaction while maintaining security protocols.Technical Support Representative
SPI Global – NCR · 2011 — 2019Possessed in-depth knowledge of products and services, including advanced features. Provided exceptional customer support by addressing concerns and offering effective solutions. Handled complex technical issues requiring advanced troubleshooting skills. Collaborated with technical teams to resolve challenging problems. Escalated customer issues appropriately and ensured timely resolutions. Contributed to knowledge base maintenance for advanced troubleshooting techniques.
Skills & Expertise
Education
- Bachelor of Science: Computer Engineering TechnologyTechnological University of the Philippines – Ermita, Manila, Philippines · 2004 — 2008
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