Jiane M.
Mid-Level Operations and Client Manager
Open to offersNew to PlatformAbout
Jiane M., a seasoned Operations and Client Manager, has a proven track record in managing short-term rental properties, ensuring high service standards and seamless guest experiences. Her expertise includes handling complex guest communications and coordinating logistics such as cleaning, maintenance, and vendor schedules to maintain operational efficiency. Jiane's tenure in various roles, such as at Maxs Stays and BlackEcomm, showcases her proficiency in CRM management, virtual assistance, and customer success. She has managed sales pipelines and e-commerce operations, utilizing tools like Salesforce, Shopify, and Zapier to streamline workflows and boost online visibility. Her role as an Outreach & Operations Coordinator at Ready-Set involved enhancing SEO strategies to improve digital presence, demonstrating her capability in integrating technology with customer-focused services. Her experience spans multiple platforms, including Podio, Trello, and Make, underlining her adaptability and technical prowess in fast-paced environments.
Experience
Operations and Client Manager
Maxs Stays · 2026 — 2026Managed the daily operations of short-term rental properties, ensuring a seamless guest experience and maintaining high service standards. Oversaw communications with guests, handling bookings, and managing check-ins, issue resolution, and post-stay follow-ups. Coordinated schedules for cleaning, maintenance, and vendors to ensure property readiness and operational efficiency. Managed calendars, updated listings, adjusted pricing, and provided client reporting to optimize occupancy and guest satisfaction.CUSTOMER SERVICE VIRTUAL ASSISTANT
BlackEcomm · 2025 — 2025Handled customer inquiries through email and various support channels. Developed workflow automations utilizing Zapier and Make. Monitored processes related to refunds, disputes, and chargebacks. Assisted in managing Shopify store operations on the backend and coordinated with suppliers and clients for efficient issue resolution.SALES DEVELOPMENT REPRESENTATIVE
Progreda · 2025 — 2025Executed high-volume outbound cold calls to generate and qualify leads. Conducted persuasive product demonstrations and presentations via Zoom to potential clients. Managed CRM workflows and customer records while overseeing sales pipelines. Coordinated follow-ups with prospects to enhance conversion and retention rates, maintaining well-organized communication and tracking systems.SHORT-TERM RENTAL MANAGER
Freelance · 2024 — 2024Managed operations for short-term rental properties, focusing on delivering seamless guest experiences and maintaining efficient workflows. Coordinated communications with guests, managed reservations, check-ins, and maintenance requests while coordinating vendor schedules across various booking platforms. Maintained property listings and monitored calendars and pricing, collaborating with property owners to boost occupancy rates and enhance guest satisfaction.OUTREACH & OPERATIONS COORDINATOR
Ready-Set · 2023 — 2024Coordinated logistics operations, including managing driver communications and GPS monitoring. Customized Salesforce workflows and operational processes to enhance efficiency. Assisted with the implementation of SEO and social media strategies aimed at improving online visibility. Developed real-time KPI tracking dashboards and reports using Google Sheets while supporting daily operational tasks and ensuring accurate reporting.Cold Caller/Lead Generation Specialist
Cowin Home Buyers · 2022 — 2023Executed outbound cold calling campaigns aimed at identifying, qualifying, and nurturing motivated seller leads. Professionally managed objections and built relationships with prospects to schedule appointments with decision-makers. Maintained lead pipelines, updated prospect records, and tracked follow-ups utilizing ReadyMode and Podio. Conducted lead research, data entry, and CRM management to facilitate pipeline growth and address conversion objectives.E-COMMERCE SUPERVISOR
Wealth Accelerator Group · 2021 — 2023Oversaw daily e-commerce operations, including team scheduling and performance management alongside workflow coordination. Managed inventory control, product listings, order fulfillment, and customer support across various online platforms. Conducted regular inventory audits, optimized processes, and implemented strategies to enhance efficiency and reduce loss. Maintained comprehensive documentation and prepared reports to assist leadership in achieving business objectives and ensuring compliance.TECHNICAL SUPPORT & CUSTOMER SERVICE REPRESENTATIVE
Concentrix · 2019 — 2021Provided customer and technical support through phone, email, and chat in fast-paced environments. Effectively resolved issues related to software, hardware, billing, orders, and accounts while maintaining high customer satisfaction through excellent problem-solving skills and communication. Identified upselling opportunities and met performance targets while supporting service standards.
Skills & Expertise
Education
- Bachelor of Elementary Education (BEED)Glan Institute of Technology (GIT) · — — 2025
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