Jiela M.
Mid-Level Operations Manager
Open to offersNew to PlatformAbout
Jiela Mae D. is an experienced Operations Manager with a background in the distribution and logistics sector at DNF Distribution and Logistics, Inc., where she leads daily operations focused on process optimization, workflow coordination, and cost reduction. Her scope includes supervising teams, implementing operational policies, tracking key performance indicators, and collaborating with HR on staffing and training initiatives. Previously, she spent five years in human resources across the construction and industrial sales industries, including roles at Glemich Builders and Trading, Inc., PH Global JET Express, Inc., and NCF Prime Industrial Sales, Inc. There, she managed recruitment end-to-end, maintained employee records, administered compensation and benefits, ensured compliance with labor laws, and supported organizational development. Her expertise is reinforced by a Bachelor of Arts in Legal Management from Isabela State University. Key hard skills include operations management, human resources, workflow optimization, policy enforcement, and compliance.
Experience
Operations Manager
DNF Distribution and Logistics, Inc. · 2022 — PresentManage daily operations to ensure that distribution and logistics processes run efficiently. Plan, coordinate, and optimize workflows for increased productivity while aiming to reduce operational costs. Monitor key performance indicators (KPIs) and facilitate process enhancements to boost efficiency. Oversee, supervise, and evaluate team performance to align with organizational goals. Develop and uphold operational policies, procedures, and safety standards. Identify and address operational issues to minimize disruptions. Compile reports on operational performance and present insights for senior management. Collaborate with HR on staff training and performance management initiatives.Human Resources Generalist
Glemich Builders and Trading, Inc. · 2019 — 2022Conducted end-to-end recruitment processes, engaging in sourcing, screening, interviewing, and onboarding new employees. Maintained employee records while ensuring the accuracy and confidentiality of HR documentation. Administered compensation and benefits, including payroll coordination and addressing employee inquiries. Managed employee relations, resolved conflicts, and supported disciplinary actions. Contributed to the development and implementation of HR policies and procedures in alignment with labor laws. Coordinated training and development programs for skill enhancement and performance improvement. Supported performance management processes through evaluations and improvement plans. Monitored attendance, leave records, and employee performance metrics while facilitating onboarding and orientation for new hires. Prepared HR reports, delivering insights for management decision-making.Human Resources Supervisor
PH Global JET Express, Inc. · 2018 — 2019Supervised daily HR operations, leading a team to ensure efficient HR service delivery. Managed full-cycle recruitment processes, enhancing the quality of candidates and reducing hiring turnaround time. Developed onboarding programs to facilitate employee integration and retention. Handled employee relations by resolving workplace issues and promoting fair disciplinary actions. Ensured adherence to labor laws, company policies, and regulatory standards. Oversaw performance management processes, including evaluations, coaching, and improvement plans. Coordinated training and development initiatives to enhance workforce capability. Maintained accurate employee records, HR databases, and reports while assisting in payroll processing, compensation, and benefits administration.Human Resources Generalist
NCF Prime Industrial Sales, Inc. · 2018 — 2018Supported the end-to-end recruitment process, which included sourcing, screening, and onboarding new employees. Maintained employee records, ensuring accuracy and confidentiality of HR documentation. Assisted in payroll coordination and benefits administration. Addressed employee inquiries and facilitated the resolution of basic employee relations issues. Monitored attendance, leave records, and employee data for reporting needs. Ensured compliance with company policies and labor regulations while assisting in the implementation of HR policies and procedures. Coordinated onboarding and orientation activities for new hires and prepared HR reports, providing administrative support to the HR department.
Skills & Expertise
Education
- Bachelor of Arts in Legal ManagementIsabela State University
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