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Jiezelme R. — Mid-Level BPO Customer Support Specialist from Philippines

Jiezelme R.

Mid-Level BPO Customer Support Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jiezelme R., a dedicated professional from the Philippines, boasts over five years of experience in customer service within the BPO industry. A graduate with a Bachelor of Science in Forestry from the University of Southeastern Philippines, Jiezelme effectively transitioned into roles requiring strong problem-solving and multitasking capabilities. From 2020 to 2021 at Alfalink Corporation, Jiezelme honed these skills by processing a high volume of insurance claims and maintaining accurate documentation. With a tenure at Alorica Philippines from 2021, Jiezelme further refined their abilities in technical support and customer service, amicably resolving complex billing inquiries and excelling in sales to enhance customer value. Proficient in Microsoft Office and Google Workspace, Jiezelme seeks to deliver exceptional service in a remote or flexible setting.

Experience

  • Customer Service / Sales Rep.

    Alorica Philippines · 2023 — 2026
    Ensured accurate invoice processing and maintained detailed records, successfully executing up-selling and cross-selling strategies for products and services.
  • Technical Support

    Alorica Philippines · 2021 — 2023
    Applied multitasking and problem-solving skills in a fast-paced setting to resolve complex billing questions and deliver technical support, surpassing customer expectations.
  • Virtual Assistant

    Alfalink Corporation · 2020 — 2021
    Handled a high volume of insurance claims and inquiries while ensuring accurate record-keeping and compliance.

Skills & Expertise

Education

  • Bachelor of Science in Forestry
    University of Southeastern Philippines · 2015 — 2018

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