Jikki M.
Mid-Level Business Development Specialist
Open to offersNew to PlatformAbout
Jikki M. is a seasoned Business Development Specialist with a robust background in identifying growth opportunities and driving strategic initiatives to bolster revenue. At Hydsoft Philippines Inc., based in Makati City, Jikki demonstrated expertise in leveraging Salesforce, managing CRM systems, and enhancing customer satisfaction through tailored solutions. His role involved securing high-value accounts and optimizing sales funnel management, which resulted in increased conversion rates and customer acquisition strategies. Previously, as a Partner Account Manager at RingCentral in Pasig City, Jikki excelled in lead qualification, sales pipeline management, and creating detailed business plans to achieve organizational quotas. His technical support background with AT&T further honed his ability to simplify complex issues and improve customer retention. Jikki's educational background in Call Center Management from Bulacan Polytechnic College underpins his solid foundation in the sales and business development sector.
Experience
Business Development Specialist
Hydsoft Philippines Inc. · 2025 — 2026Collaborated with cross-functional teams to enhance project workflows and service delivery. Managed the current portfolio and prospective leads using SalesForce. Established metrics for business development initiatives to support process improvement. Built rapport with key decision-makers to secure high-value accounts, presenting tailored solutions. Conducted regular meetings with FindLaw clients to foster positive relationships. Implemented customer feedback mechanisms to improve service offerings and client satisfaction. Oversaw CRM systems to track leads, ensuring timely follow-up. Enhanced sales funnel management to improve conversion rates and customer acquisition strategies. Achieved company-defined sales goals.Sales Development Specialist
Millennium Inc. · 2024 — 2025Engaged potential customers through contact and qualification processes while collaborating with the sales team. Participated actively in sales meetings. Conducted lead generation activities and served as an appointment setter. Managed email communications efficiently.Business Development Specialist
Magic Inc. · 2023 — 2024Contacted and qualified potential customers, working closely with the sales team. Actively engaged in sales meetings. Managed partner relationships and facilitated appointment setting. Oversaw email management tasks.Partner Account Manager
RingCentral · 2020 — 2023Handled lead qualification and managed the sales pipeline effectively. Played a key role in appointment setting and developing detailed business plans to achieve sales goals. Conducted inbound and outbound calling while managing email and calendar communications. Provided professional after-sales support.Technical Support Specialist
AT&T DirecTV and U-verse Internet/TV · 2019 — 2020Managed inbound calls and provided troubleshooting support. Utilized upselling techniques to promote Device Insurance.Sales and Billing Chat Support Representative
AT&T Mobility · 2017 — 2019Simplified customer bills and explained rate plans and product features. Employed problem-solving skills to troubleshoot and resolve various customer issues related to voice and data across multiple networks.
Skills & Expertise
Education
- Associate degree in Call Center ManagementBulacan Polytechnic College · 2014 — Present