Jill M.
Senior Healthcare Virtual Assistant
Open to offersNew to PlatformAbout
Jill M. is an experienced Healthcare Virtual Assistant and Registered Nurse with over 10 years of direct clinical care and 6 years supporting international practices in the healthcare industry. She has served US and Australian providers as a remote patient care coordinator, performing insurance verification, prior authorization management, medical scribing, patient scheduling, and remote patient monitoring, all while ensuring HIPAA-compliant communication. Jill's background spans acute, critical, and specialty care settings—including ICU, ER, OB-GYN, pediatrics, and rehabilitation—enabling her to efficiently bridge clinical knowledge with remote healthcare operations. She is proficient in EMR/EHR systems, insurance portals, and telehealth platforms, consistently enhancing operational workflows and supporting multi-specialty providers with accurate documentation and revenue cycle processes.
Experience
Healthcare Virtual Assistant / Remote Patient Care Coordinator
International Clients (US & AU-Based Practices) · 2020 — PresentDelivered remote clinical and administrative support for multi-specialty healthcare providers, including insurance verification, eligibility assessment, and management of prior authorization to address billing and claims needs. Responsibilities encompassed live medical scribing, transcription services, and oversight of patient appointments, referrals, and follow-up coordination. Supported remote patient monitoring and chronic care coordination while maintaining adherence to HIPAA and data privacy requirements. Contributed to efficient operations through structured documentation and workflow management.Registered Nurse – Acute & Critical Care Rotations
Various Hospital Assignments · 2002 — 2015Provided direct patient care across multiple high-acuity hospital environments, participating in emergency interventions and critical care activities. Communicated with physicians and multidisciplinary teams on patient-centered care plans, handled case management in ICU, CCU, ER, OB-GYN, OR, Pediatrics, and Rehabilitation units, and ensured compliance with institutional clinical documentation standards.
Skills & Expertise
Education
- Bachelor of Science in NursingCentro Escolar University · 1998 — 2002
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