jillella H.

Jillella H. is a dedicated Trust & Safety Professional with over two years of experience in the BPO industry, specializing in content moderation and fraud detection. At Tech Mahindra, Hyderabad, he expertly reviewed user-generated content, including text, images, and videos, to ensure adherence to platform policies and community guidelines. His role demanded high standards of policy enforcement, especially handling violations like abuse and spam, while maintaining data privacy and security. Jillella actively contributed to improving moderation workflows by collaborating with quality and operations teams, an effort that enhanced decision accuracy and process efficiency. His technical proficiency in reviewing AI-generated content and performing web research to validate information showcases his meticulous approach to risk assessment. Academically, he holds a Bachelor of Technology in Computer Science from Jawaharlal Nehru Technological University, further supplementing his skills with certifications in Digital Marketing and Global Service Help Desk from NIIT Foundation.