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JILLIAN D. — Mid-Level Real Estate Documentation Officer from Philippines

JILLIAN D.

Mid-Level Real Estate Documentation Officer

Philippines No experience yet
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Languages
English
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About

Jillian D., a seasoned professional based in Capas, Tarlac, demonstrates extensive expertise in the real estate and customer service industries. With over eight years of experience, she has honed her skills in real estate documentation and client relations. Her tenure as a Documentation Officer at Westchester Realty Corporation saw her managing housing loan applications through the Pag-IBIG Fund, ensuring compliance and facilitating timely approvals. Jillian expertly administered the property title transfer processes and handled real estate tax computations, showcasing her detailed-oriented approach. Earlier, at Teleperformance Ortigas, she excelled as a Sales Agent, where she consistently surpassed sales targets for an international airlines account, demonstrating proficiency in sales and negotiation. Her ability to provide top-notch customer service is further backed by her experience in handling global clientele, balancing technical skills like using global distribution systems (GDS) with interpersonal abilities.

Experience

  • Documentation Officer

    Westchester Realty Corporation · 2020 — 2025
    Managed documentation for client housing loans via the Pag-IBIG Fund, ensuring compliance and accuracy for timely approvals. Prepared and verified legal and financial documents for property sales to facilitate smooth transactions. Oversaw the complete title transfer process from deed of sale to the issuance of the new title. Computed and processed payments for real estate taxes such as Capital Gains Tax and Transfer Tax while maintaining accurate records.
  • Sales Agent (International Flights)

    Teleperformance · 2017 — 2020
    Met and exceeded monthly sales targets for an international airlines account by assisting customers with flight bookings and travel inquiries. Delivered exceptional customer service to a diverse clientele, addressing complex ticketing, cancellation, and rebooking issues. Gained a thorough understanding of global distribution systems (GDS) and international airline regulations.
  • Customer Service Agent

    IQOR Philippines · 2017 — Present
    Handled customer inquiries and resolved issues in a high-volume BPO environment, upholding service standards and professionalism. Utilized proprietary software to deliver accurate information and solutions.
  • Kindergarten Teacher

    Bloomingfields Academy · 2016 — 2017
    Created and implemented lesson plans and educational activities for early childhood students. Maintained a positive classroom environment to enhance student learning and social development.

Skills & Expertise

Education

  • Masters of Educational Management
    Rizal Technological University · — — 2020
  • Bachelor of Science in Elementary Education
    Pampanga State Agricultural University · — — 2016