Jillian T.
Mid-Level Medical Customer Service Specialist
Open to offersNew to PlatformAbout
Jillian P. is an experienced Medical Virtual Assistant with over 7 years in the healthcare industry, specializing in lead generation and customer service. Her background includes roles at Concentrix Philippines and Optum Global Solutions, where she excelled as an Inbound Customer Care Specialist, focusing on health savings account concerns, member financial assistance, and verification of qualified medical expenses. Notably, at United Healthcare, Jillian served as an Assistant Manager Apprentice, supporting medical scheduling and billing. Additionally, Jillian held a supervisory position at TelePerformance Philippines, managing claims processing and prescription drug plan verifications. Her core skills include communication, problem-solving, and time management, combined with technical proficiency. Educationally, she holds a BS in Hospitality Management from Our Lady of Fatima University.
Why hire me
I bring a strong mix of organization, adaptability, and tech‑savviness that ensures smooth operations in any remote setup. I am skilled in managing schedules, handling emails, coordinating tasks, and using CRM and productivity tools with accuracy and efficiency. I am detail‑oriented, proactive, and able to work independently while maintaining clear communication with clients and teams. Most importantly, I am committed to delivering reliable, high‑quality support that helps businesses save time, stay organized, and focus on growth.
Experience
Customer Care Specialist
Concentrix Philippines · 2025 — 2026- Optum Financial for Health Savings Account • Inbound and Outbound Patient Calls, Eligibility & Benefits Verification, Claims Submission, Prior Authorization Requirement, Referrals Request, Prescription RefillsAssistant Manager Apprentice
Optum Global Solutions, UHG · 2022 — 2025- Managed 18 Benefit Advocate • Real Time Assistance, Conduct 1on1 Coaching, Weekly KPI reviews, Quality Calls Audit. Intern Trainer • Handled 1 Class for a Total of 20 Trainees • Product Specific Training Coach/SME - Handled a mini Team for a total of 7 Benefit Advocate • Real Time Assistance, Subject Matter Expert Benefit Advocate - Handled both Inbound and Outbound Patient Calls • Eligibility and Benefits Verification, Claims Submission, Prior Authorization Requirement, Referrals Request, Prescription RefillsFlex Supervisor
TelePerformance Philippines · 2020 — 2022- Handled 20 Agents • Real Time Assistance, Weekly KPI reviews, Quality Calls Audit Customer Care Representative • Prescription Refills, Coverage Verification, Prior Authorization requirement, Claims Submission, Premium payment processOutbound Customer Service Specialist
Express Imaging System Inc. · 2018 — 2020- Outbound Provider Services calls • Medical Record specialist, Claims Submission, Payment Posting
Skills & Expertise
Education
- BS in Hospitality ManagementOur Lady of Fatima University · — — 2015
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