Jillian N.
Mid-Level Executive Virtual Assistant
Open to offersNew to PlatformAbout
Jillian C. is an experienced Executive Virtual Assistant and Administrative Support Specialist with over five years supporting executives and international teams across industries such as sales administration, digital marketing, customer service, and IT helpdesk. She has provided executive and sales support at firms like Sitemax Australia and Boomering Inc., managing responsibilities that included calendar management, CRM management using NetSuite, Numerik, Zoho, and Hubspot, as well as document preparation, reporting, and travel bookings. In the digital marketing sector at Shore 360, Jillian assisted with campaign coordination and KPI reporting. Her role at Probe PH involved technical customer support for Australian retail clients, while her administrative background at SFA centered on office operations, finance audit support, and business documentation. She holds a Bachelor of Science in Industrial Engineering from Holy Angel University.
Experience
Sales Admin Support Assistant / Customer Service
Sitemax Australia · 2024 — 2026Provided sales administrative assistance by processing quotations, entering orders, and updating CRM using NetSuite and Numerik. Managed client inquiries, resolved issues, and maintained professional relationships. Coordinated shipment tracking and delivery follow-ups to ensure prompt order fulfillment. Assisted with report preparation and end-of-month administrative tasks. Supported proposal development, installation presentations, invoice processing, and database updates. Arranged travel bookings and scheduling as necessary. Maintained email lists and aided lead engagement for Business Development Managers via LinkedIn.Sales Executive Assistant
Boomering Inc. · 2022 — 2024Directly supported executives by managing calendars, organizing meetings, and coordinating travel arrangements. Crafted reports, presentations, and meeting minutes with high attention to detail. Handled confidential records and sensitive information. Coordinated communications for internal and external stakeholders on behalf of executives. Suggested improvements to administrative processes to enhance workflow efficiency.Digital Marketing Associate
Shore 360 · 2022 — 2022Assisted in executing digital marketing campaigns through content coordination, reporting, and KPI tracking. Supported campaign management with various administrative tasks and documentation. Collaborated with internal teams to ensure alignment on deliverables and timelines. Kept organized records of ongoing marketing activities.Customer Experience Executive (IT Helpdesk)
Probe PH · 2021 — 2022Provided customer and technical support to Australian retail clients through phone and CRM systems. Logged and tracked issues while documenting resolutions accurately. Escalated complex cases, ensuring appropriate follow-ups and documentation processes. Maintained consistent and professional communication with customers.Administrative Assistant
SFA · 2018 — 2020Oversaw office operations, including facilities coordination, vendor management, and supplies inventory. Assisted the Finance Manager with audit documentation and preparation. Coordinated executive calendars, meetings, events, and travel logistics. Drafted, proofread, and organized business correspondence and reports.
Skills & Expertise
Education
- Bachelor of Science in Industrial EngineeringHoly Angel University · 2013 — 2018
- High School DiplomaHoly Family Academy · 2008 — 2012
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