JIMMAR M.
Senior HR and Healthcare Operations Manager
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Jimmar V. is an accomplished HR and Healthcare Operations Leader based in Cebu, Philippines, offering over a decade of experience in healthcare, shared services, and compliance-driven environments. At Wipro Philippines Inc., Jimmar led onboarding and background screening operations, managing 300–500+ cases monthly and achieving 100% audit compliance, while driving process improvements that boosted team productivity and reduced screening turnaround times. Previously, at CIBI Information Inc., Jimmar held responsibilities in compliance reporting and business reviews, delivering a high client retention rate and notable efficiency gains. In earlier roles within the healthcare and insurance sectors, including Maxicare Healthcare Corporation, Jimmar excelled in medical billing and coding (ICD-10), claims adjudication, and ensuring rigorous audit and quality assurance. Certified in Six Sigma and nursing leadership, Jimmar has consistently delivered operational enhancements across HR and healthcare domains.
Experience
ASSISTANT MANAGER – HR SHARED SERVICES
Wipro Philippines Inc. · 2017 — PresentOversees onboarding and background screening processes, managing 300–500+ cases each month to ensure compliance with both regulatory and internal standards. Directs a team of 3 staff members, enhancing productivity through process optimization and coaching. Streamlines workflows to reduce screening turnaround time by 25%. Enhances stakeholder satisfaction through improved service delivery and communication, leading to increased satisfaction scores. Coordinates audit readiness efforts that resulted in zero major audit findings across multiple audit cycles. Conducts vendor performance reviews to elevate vendor SLA adherence.REPORT SPECIALIST
CIBI Information Inc. · 2011 — 2017Handles the processing and validation of over 200 reports weekly, achieving an accuracy rate of 98–99%. Facilitates client compliance and business review meetings, contributing to a significant client retention rate. Identifies inefficiencies in processes and implements enhancements that improve team efficiency by 15–20%. Conducts quality assurance reviews, leading to a 25% reduction in reporting errors.SENIOR CLAIMS ANALYST
CIBI Information Inc. · 2010 — 2011Supervises a team of 5–10 coders for inpatient and outpatient claims, maintaining a coding accuracy of over 98%. Optimizes workflows, resulting in a 20% improvement in claims processing turnaround time. Delivers training programs that elevate team compliance with coding standards.MEDICAL CLAIMS ANALYST
Maxicare Healthcare Corporation · 2008 — 2010Processes between 100 and 150 claims daily while ensuring high accuracy and compliance. Achieves a 15–20% reduction in claim denial rates through meticulous documentation and accuracy in coding. Maintains 100% HIPAA compliance in the management of sensitive patient data.
Skills & Expertise
Education
- Diploma in Nursing Leadership & ManagementInstitution not specified
- Diploma in Public Health AdministrationInstitution not specified
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