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Jismariya J. — Junior IT Support Engineer from Qatar

Jismariya J.

Junior IT Support Engineer

Qatar Less than 1 year
Open to offersNew to Platform
Languages
EnglishHindi
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About

Jismariya J. is a motivated graduate in Computer Science and Engineering with specialized experience in IT service desk support and network monitoring. Currently based in Qatar, Jismariya interned as a NOC Analyst with Mannai Corporation, where she efficiently handled service desk tickets, addressed technical issues, and ensured proper resolution and escalation of incidents. Her role involved the use of advanced tools like Cisco Meraki and Motadata for network monitoring. Additionally, Jismariya's technical repertoire includes programming languages such as Python, C, and Java, as well as proficiency in SQL databases. She has further sharpened her cybersecurity capabilities through an internship at Techmaghi, focusing on penetration testing. Engaging in several projects, she developed a heart disease prediction tool using machine learning and a smart adaptive headlight system with ESP32. Besides her bachelor's degree, she possesses certifications from Google and Microsoft, with a CCNA in progress.

Experience

  • NOC Analyst Intern

    Mannai Corporation · 2025 — Present
    Managed service desk tickets and solved technical issues reported by customers promptly. Analyzed technologies and classified incidents to facilitate proper routing and resolution. Coordinated resource allocation to the appropriate support teams to ensure effective issue resolution and escalation. Conducted network monitoring utilizing Cisco Meraki, Motadata, and Spectrum to identify and react to alerts and performance concerns. Maintained comprehensive documentation of incidents, troubleshooting processes, and resolutions for knowledge base and reporting.
  • Cybersecurity and Ethical Hacking Intern

    Techmaghi (Startup Village, Kinfra Hi-Tech Park) · 2023 — 2023
    Executed penetration testing activities with tools from Kali Linux. Contributed to identifying security vulnerabilities within applications.

Skills & Expertise

Education

  • Bachelor of Technology in Computer Science and Engineering
    SCMS School of Engineering & Technology · 2021 — 2025
  • Higher Secondary School
    Rajagiri Higher Secondary School · 2019 — 2021
  • Secondary School
    Bhavan’s Public School · 2018 — 2019

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