Jissel R.

Jissel T. is an experienced Virtual Assistant and Administrative Professional with a strong background in customer support. Over four years, she has expertly managed remote administrative tasks, emphasizing CRM administration, email and calendar management, and customer interaction. At Pathcutters Affordable Staff, she efficiently coordinated property maintenance requests, managed numerous daily emails, and expertly handled reception calls. Her stint at Sutherland Global Services involved managing customer accounts and providing essential product and service information to maintain customer satisfaction. Previously, as a Technical Support Representative at Concentrix, Jissel resolved technical inquiries with a focus on achieving a high first-call resolution rate. She is proficient in Microsoft 365 and Google Workspace, enhancing her ability to manage business operations efficiently. Her educational background includes coursework in Elementary Education from Silay Institute, underpinning her commitment to effective communication and problem-solving.