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Jo V. — Mid-Level Healthcare Language Training Specialist from Philippines

Jo V.

Mid-Level Healthcare Language Training Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Jo Vanessa V. is a seasoned professional with extensive experience in the business process outsourcing industry, particularly focused on training and communication skills within the healthcare sector. Currently a Foundations & Healthcare Trainer at Hinduja Global Solutions, she develops bespoke training modules and spearheads sessions on language, American culture, and U.S. healthcare basics. With a background in language translation as a Language Specialist at Dark Media Creations, Jo Vanessa adeptly creates and translates subtitles for visual content. Her proficiency spans across editing and proofreading, public speaking, and developing communication skills. Prior to her current roles, she was an English Communications Trainer at SPi Global for 11 years, where she facilitated training for new hires and regular agents. Jo Vanessa has also leveraged her expertise in journalism and broadcasting, contributing to notable publications and radio. Her wealth of experience includes event organization, insurance sales, and media production, showcasing her diverse skill set and dedication to effective communication and training.

Experience

  • Foundations & Health Care Trainer

    Hinduja Global Solutions · 2015 — Present
    Responsible for developing training modules suited to business needs, training new hires in language, American culture and diversity, and U.S. Health Care Basics. Conducted training for operations agents, performed side-by-side monitoring, attended team meetings, and took part in call calibrations for QA. Engaged in proofreading IOMs per ISO standards, assessed agents’ performance, and proposed training solutions.
  • English Communications Trainer

    SPi Global — Iloilo Site · 2004 — 2015
    Engaged in developing training modules tailored to specific business needs and trained new hires in language, American culture and diversity, including sales and tech support topics. Provided training for operations agents on various aspects of development and supported product knowledge by handling phone calls. Participated in weekly and monthly meetings, trained ad hoc trainers, engaged with clients about their needs, and performed proofreading of IOMs per ISO standards.
  • Language Specialist/Visual Media Translator

    Dark Media Creations · 2013 — Present
    Tasked with creating and translating subtitles for short films while proofreading content to ensure quality and accuracy.
  • Area Manager

    Comprehensive Annuity Plans and Pension Corporation · 1998 — 2004
    Sold life and non-life insurance products to individuals and organizations while training sales associates. Conducted meetings, managed subordinates through monthly retraining sessions, and attended team building and annual conventions.
  • Freelance Writer

    The News Today, The Guardian, Cream Magazine, Pierre Magazine · 1998 — 2003
    Wrote articles for various publications, utilizing MS Word, Excel, and Publisher.
  • Sales Associate

    Comprehensive Annuity Plans and Pension Corporation · 1996 — 1998
    Focused on selling life and non-life insurance products.
  • Apprentice Newscaster/Radio Commercial Talent and Producer

    ABS-CBN Radio · 1995 — 1997
    Generated and presented hourly news updates while producing voice-overs for commercials and station IDs, and organized company events.
  • Apprentice DJ/Announcer/Newscaster

    Q89 FM, Aliw Broadcasting, Inc. · 1994 — 1995
    Served as a DJ/announcer for three-hour shifts, provided hourly news updates, produced voice-overs for commercials, and hosted company-sponsored events.

Skills & Expertise

Education

  • Undergraduate (Senior), A.B. English
    University of San Agustin Iloilo · 1997 — 2001
  • Undergraduate (Junior), B.S. Medical Technology
    University of San Agustin Iloilo · 1994 — 1997
  • Secondary
    Assumption Iloilo · 1990 — 1994
  • Pre-school and Primary
    Assumption Iloilo · 1981 — 1990