Jo-Ann M.
Senior Assistant Restaurant Manager
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About
Jo-Ann M. is a seasoned hospitality professional with over 20 years of experience in luxury resorts and fine dining operations across the Philippines and the Maldives. She began her career as a Head Waitress and Hostess, advancing to Restaurant Supervisor and ultimately Assistant Restaurant Manager at notable establishments such as the Mercure Maldives Kooddoo Resort. There, she honed her expertise in restaurant operations, guest relations, and team leadership, while ensuring HACCP compliance and food safety standards. Her roles involved supervising multicultural teams, handling guest concerns, and coordinating across Kitchen, Bar, and Front Office teams to deliver exceptional service. Furthermore, Jo-Ann contributed to cost monitoring, upselling initiatives, and operational reporting. Her educational background in Hotel and Restaurant Management from the Philippine Women’s University adds to her solid foundation in the industry.
Experience
Assistant Restaurant Manager
MERCURE MALDIVES KOODDOO RESORT · 2025 — 2026Supported daily restaurant operations and ensured guest satisfaction. Monitored team performance while leading and training multicultural team members. Addressed guest concerns effectively and contributed to service recovery. Oversaw Food & Beverage costs and encouraged upselling initiatives while adhering to HACCP standards and safety protocols. Collaborated with Kitchen, Bar, and Front Office teams. Assisted with scheduling, inventory management, reservations, and operational reporting.Restaurant Supervisor – Vista Restaurant
MERCURE MALDIVES KOODDOO RESORT · 2019 — 2025Supervised daily operations at Vista Restaurant and ensured high standards of service. Coached and supported restaurant staff in maintaining guest service quality and presentation standards. Managed guest requests and concerns in a professional manner while coordinating with Kitchen and operational teams. Ensured compliance with HACCP, hygiene, and food safety requirements, assisting with scheduling, inventory, reservations, and upselling.Food & Beverage Coordinator / IVD & Dining Reservations
KANIFUSHI RESORT ISLAND · 2017 — 2019Coordinated In-Villa Dining requests and managed dining reservations. Supported Food & Beverage operations and addressed guest needs, ensuring smooth service through interaction with operational teams and maintaining effective communication.Restaurant Supervisor
VELIDHU ISLAND RESORT · 2015 — 2017Oversaw daily restaurant operations and supported service teams in providing guest satisfaction. Assisted with guest concerns while coordinating operational activities and ensuring adherence to hygiene and safety standards.Hostess – Specialty Restaurant
KURAMATHI ISLAND RESORT – UNIVERSAL RESORTS · 2014 — 2015Welcomed guests to the specialty restaurant, managing seating and supporting restaurant reservations. Facilitated guest requests with the service team while maintaining professional guest relations.Assistant Restaurant Manager
TAPELLA RESTAURANT – GAUDI RESTAURANT MANAGEMENT, INC. · 2006 — 2013Supported the daily operations of the restaurant and assisted in service delivery. Coordinated team activities, training, and managed guest relations while upholding service, hygiene, and operational standards.Head Waitress
GAUDI RESTAURANT – GAUDI RESTAURANT MANAGEMENT, INC. · 1999 — 2003Provided professional guest service and assisted in the daily operations of the restaurant. Supported guests with dining needs while maintaining established service standards.
Skills & Expertise
Education
- Bachelor of Science in Hotel and Restaurant ManagementPhilippine Women’s University · 1998 — 2002
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