JOAHNNA P.

Manage corporate compliance and governance for client corporations, ensuring compliance with Securities and Exchange Commission (SEC) regulations and the timely submission of General Information Sheets (GIS), Audited Financial Statements (AFS), and Beneficial Ownership Transparency Declarations (BOTD). Oversee corporate housekeeping activities by preparing meeting minutes, board resolutions, and maintaining corporate records, while monitoring regulatory deadlines. Act as the primary contact for clients and internal departments, addressing inquiries and escalations. Coordinate board and stockholders’ meetings, ensuring documentation and compliance. Mentor junior officers in report preparation and facilitate communication with external parties, including government agencies.

Deliver company secretarial services to non-listed clients, including coordinating board meetings and maintaining statutory records. Prepare client reports and handle stock transfer services. Communicate independently with clients regarding secretarial matters and manage the incorporation of new companies as needed. Ensure compliance with the Securities and Exchange Commission (SEC) and manage client correspondence.

Evaluate inbound and outbound calls as well as non-voice channels, focusing on communication skills, technical accuracy, and compliance with bank policies. Conduct regular quality audits on interactions to maintain service consistency and compliance. Assist in developing quality assurance frameworks and recommend improvements to training materials. Manage customer complaints and feedback, ensuring resolution according to bank guidelines while providing actionable insights for service improvement.