Joan M.

Joan Mae L. is an experienced Institutional Account Specialist with a robust background in managing client relationships, primarily with institutional clients at Rookies Fruit Preserves Corp. From April 2019 to January 2025, she ensured customer satisfaction by addressing inquiries and working with internal teams to tailor solutions and identify growth opportunities while maintaining timely service delivery. In 2024, she served as a Seasonal Email Support Representative at Ryze Superfoods, managing customer queries during peak periods. Prior to this, she was a Customer Service Representative at VXI GLOBAL Holdings, where she specialized in email support, handling inquiries, order cancellations, and refunds with precision and professionalism. Her ability to leverage tools like Microsoft Word, Canva, and Shopify contributes to her proficiency in improving service performance and optimizing customer journeys. Joan holds an undergraduate degree from the University of Mindanao.