JOAN L.
Virtual Assistant
Open to offersNew to PlatformAbout
Joan L., a highly organized administrative and virtual support professional, boasts over five years of experience in enhancing administrative operations and customer service for diverse sectors. Currently serving as an English Teacher at FEU Roosevelt Rodriguez, Joan effectively manages administrative responsibilities for multiple classes, overseeing scheduling, recordkeeping, and digital communications for over 100 students. With robust skills in Microsoft 365, Google Workspace, and key project management tools like Asana and Trello, Joan efficiently coordinates schedules, stakeholder communication, and data accuracy in dynamic work environments. Her background includes volunteer teaching at Bulan North Central School-A and sales experience at Zabel’s Fashion Gallery, where she honed her skills in data entry and effective customer interaction. Joan's educational qualifications include a Bachelor of Secondary Education in English and ongoing Master's studies in Educational Management. She is fully prepared for remote operations, equipped with reliable internet and a dedicated home office setup.
Experience
English Teacher
FEU Roosevelt Rodriguez · 2022 — 2026Oversaw administrative tasks for various classes, such as scheduling and recordkeeping, while also generating reports and managing documentation. Utilized Microsoft 365 tools to maintain and update databases for over 100 students. Facilitated communication among students, parents, faculty, and administrators through Microsoft Teams, email, and virtual meetings. Prepared weekly and monthly reports with a focus on accuracy and compliance with organizational criteria. Organized digital files and instructional materials using cloud-based systems, monitored deadlines, and managed multiple projects concurrently. Provided support for virtual learning and addressed communication or scheduling challenges as they arose. Analyzed performance data and compiled reports to aid decision-makingVolunteer Teacher and Tutor
Bulan North Central School-A · 2020 — 2022Managed educational support initiatives, maintaining precise records of student progress. Conducted research to create resources and materials that enhance learning experiences. Used spreadsheets and reporting tools to monitor and report on student performance. Engaged with students and stakeholders to communicate schedules and progress updates. Organized digital documentation to enhance operational efficiency and assisted in the coordination of educational activities and projects.Sales Associate
Zabel’s Fashion Gallery · 2019 — 2019Provided customer service via in-person, phone, and online channels, addressing inquiries and resolving issues professionally and promptly. Managed product listings and inventory through Shopee and tracked data using spreadsheets. Kept customer databases updated and handled various administrative tasks such as reporting, filing, and data entry. Collaborated with team members to ensure efficient daily operations and maintain customer satisfaction. Processed customer requests while adhering to service quality standards.
Skills & Expertise
Education
- Master of Arts in Education major in Educational ManagementUnibersidad De Dagupan · 2024 — Present
- Bachelor of Secondary Education major in EnglishR.G. De Castro Colleges · — — 2019
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