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Joan S. — Senior Operations and eCommerce Virtual Assistant from Philippines

Joan S.

Senior Operations and eCommerce Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joan A. is a seasoned operations and administration professional with over 15 years of dedicated experience in various industries, including real estate development, eCommerce, and outsourcing. As an Administrative Assistant for Wexford Developments in Canada, she expertly orchestrated financial operations for projects valued at over $200 million, processed numerous invoices, and maintained high billing accuracy. Her role as a Logistics Virtual Assistant at Bellroy in Australia involved coordinating hundreds of shipments weekly, which contributed to a robust customer satisfaction rate. In the United States, she managed Amazon Seller Central operations for Viva 5 LLC, optimizing advertising cost efficiency and enhancing social media engagement. Earlier in her career, Joan led medical services outsourcing with a significant focus on team supervision, process optimization, and maintaining high client retention rates. Her skill set includes SOP development, SEO tools management, and leveraging AI tools for enhanced operational accuracy. Joan holds a Bachelor of Science in Information Technology from Eastern Visayas Estate University.

Experience

  • Administrative Assistant

    Wexford Developments · 2022 — 2026
    Orchestrated financial operations for real estate development projects over $200M. Processed more than 200 invoices monthly and generated over 15 financial reports weekly while ensuring billing accuracy of 99%.

  • Logistics Virtual Assistant

    Bellroy Australia · 2018 — 2022
    Coordinated over 500 shipments weekly using more than 15 global courier platforms. Fulfilled more than 1,000 orders monthly, achieving a customer satisfaction rate of 95% and reduced unfulfillable inventory by 25%.

  • eCommerce Virtual Assistant

    Viva 5 LLC · 2018 — 2021
    Oversaw daily operations within Amazon Seller Central, managing revenues over $50K. Administered monthly PPC budgets exceeding $5K, achieving a 20% improvement in Advertising Cost of Sales (ACOS) and listed over 200 products each month.

  • Virtual Assistant

    Zindo.co / Kaaktus · 2017 — 2021
    Delivered virtual assistance services remotely.

  • Technical Support Specialist

    Telstra · 2016 — 2017
    Provided technical support services within the organization.

  • Operations Supervisor

    Insurance Outsourcing Philippines · 2007 — 2016
    Supervised a team of more than 6 staff in medical services outsourcing. Handled over $100K in monthly billings with a 99.5% accuracy rate and maintained relationships with over 20 healthcare providers, achieving a client retention rate above 90%.

  • Business Process Associate

    Amdatex Solutions · 2006 — 2007
    Executed property title searches and managed all related documentation.

  • Logistics Staff

    SPI Technologies · 2005 — 2006
    Managed document processing and coordinated logistics operations.

Skills & Expertise

Real EstateE-CommerceEcommerceSupercreator

Education

  • Bachelor of Science in Information Technology
    Eastern Visayas Estate University · 2001 — 2005