Joan E.
Mid-Level Client Relationship Manager
Open to offersNew to PlatformAbout
Joy E. is an administrative professional with experience across finance, education, customer service, and media sectors in Nigeria. As a Relationship Manager at Optiva Capital Partners since 2024, Joy E. specializes in client acquisition, relationship management, and resolving customer concerns within the finance industry. Previously, at ORGANIZED BY TALC, she managed customer inquiries and technical issues as a Customer Care Representative, leveraging her problem-solving and communication abilities. Her tenure as a Personal Assistant at Bamest International included content creation and social media marketing, supporting executive-level administration. Joy E. also served as Admission Officer at LOJ International Education Consultancy, overseeing event planning, client recruitment, and counseling in the education domain. Earlier, she worked as a teacher and broadcaster, further honing her information technology skills and content delivery expertise.
Experience
Relationship Manager
OPTIVA CAPITAL PARTNERS · 2024 — PresentIdentifies and acquires new clients while managing existing client relationships. Develops a comprehensive understanding of clients' needs and challenges, regularly communicates through various channels, and addresses or resolves client concerns.Customer Care Representative
ORGANIZED BY TALC · 2022 — 2023Handles incoming calls and customer service inquiries, processes orders and transactions, and troubleshoots technical issues. Provides proactive outreach, responds to reviews, gathers and analyzes feedback, and manages customer complaints.Personal Assistant
BAMEST INTERNATIONAL · 2021 — 2022Delivers administrative support to an executive, including email management, meeting scheduling, and travel bookings. Takes calls on behalf of the executive and carries out content creation and social media marketing.Admission Officer
LOJ INTERNATIONAL EDUCATION CONSULTANCY · 2015 — 2021Provides administrative support to the Group MD involving calendar, travel, and email management. Facilitates seminars, recruits potential clients, and counsels guardians and students on academic programs, admissions, and tuition fees. Plans events including open houses and information sessions, and maintains consistent communication with a group of active clients.Broadcaster
RADIO UNIPORT(88.5 UNIQUE FM), UNIVERSITY OF PORT HARCOURT, RIVERS STATE · 2016 — 2017Prepares news content for broadcast, delivers news updates on air, and produces reports for radio programming.Teacher
COMPREHENSIVE SECONDARY SCHOOL ENEKA, PORT HARCOURT RIVERS STATE · 2015 — 2016Delivers instruction to students, prepares schemes of work, and monitors the completion of notes and assignments. Serves as both counselor and caregiver within the academic environment.
Skills & Expertise
Education
- B.Edu (English)University of Port Harcourt · 2014 — 2018
- Senior Secondary School CertificateFederal Government College, Port Harcourt · 2005 — 2011
- First School Leaving CertificateRivers State Port Harcourt Primary School · — — 2005
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