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Joan B. — Mid-Level Customer Success Associate from Philippines

Joan B.

Mid-Level Customer Success Associate

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joan R. is a performing professional with a history of rapid advancement in the telecommunications industry, including multiple promotions culminating in a supervisory position at CYQ Technology Inc. from 2021 to 2023. In this role as Overall Branch Supervisor, she managed budget planning, payroll, and client relations. Presently, Joan R. is a Customer Success Associate at Mentis Talent Technologies, a company in the talent evaluation sector, where she delivers onboarding support, customer engagement, and product education to drive client satisfaction and retention. Her earlier experience includes serving as a Customer Service Representative at Aegis People Support, handling calls, processing digital bank transactions, and cross-selling. Joan R. holds a Bachelor of Science in Business Administration, majoring in Marketing Management, from the University of Cebu, where she also served as graduating batch president.

Experience

  • Customer Success Associate

    Mentis Talent Technologies · 2024 — 2025
    Supports onboarding processes, enhances customer engagement, and provides product education for clients in a talent evaluation company.
  • Overall Branch Supervisor

    CYQ Technology Inc. · 2021 — 2023
    Oversaw budget planning, managed payroll, and handled client relations within the telecommunications industry.
  • Talent

    D’Abyss Dancers · 2008 — 2016
    Performed at events and participated as a live entertainer.
  • Customer Service Representative

    Aegis People Support · 2013 — 2014
    Handled calls, processed orders, managed digital bank transactions, and engaged in cross selling in a customer service setting.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major: Marketing Management
    University of Cebu- Main Campus · 2014 — 2018

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