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Joan S. — Office Supervisor from Qatar

Joan S.

Office Supervisor

Qatar No experience yet 3000 - 4000 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Currently based in Doha, Qatar, Joan is an accomplished Executive Office Management professional with more than 15 years of high-level experience, primarily at Sultan Bin Abdulaziz Humanitarian City in Riyadh, Saudi Arabia. Serving in pivotal roles such as Office Supervisor and Executive Assistant & Coordinator to the CEO, Joan excels in strategic planning, budget management, and performance oversight. As a trusted extension of leadership, she is deeply involved in end-to-end HR processes and the management of high-level HR issues, demonstrating a strong command of employee relations and workforce alignment. She is widely recognized for her expertise in process optimization, consistently driving significant enhancements in departmental operations.


Prior to her tenure in healthcare administration, Joan built a strong foundation in the banking and finance sector with Aegis People Support in the Philippines, mastering customer relations and account supervision. Her comprehensive administrative background is complemented by advanced technical proficiency in Microsoft Office, specializing in data visualization and executive-level presentations. Joan holds a BS in Tourism, majoring in Airline Office Administration, from PATTS College of Aeronautics.

Experience

  • Office Supervisor - CEO Office

    Sultan Bin Abdul Aziz Humanitarian City · 2024 — 2025
    KEY ACHIEVEMENTS AND IMPACT: STRATEGIC PLANNING: Partnered with executive leadership to prepare and execute the organization’s high-level Strategic Plan. PROCESS OPTIMIZATION: Developed and implemented streamlined office procedures that enhanced overall departmental operations. FINANCIAL OVERSIGHT: Prepared and reviewed departmental budgets, resource allocation, and manpower requirements to ensure fiscal responsibility. PERFORMANCE GOVERNANCE: Managed the review and submission of progress reports to upper management, ensuring data-driven decision-making. STAFF DEVELOPMENT: Led specialized training sessions to adapt staff skills to evolving job responsibilities and organizational needs. POLICY COMPLIANCE: Facilitated the review and update of administrative Policies and Procedures to maintain high operational standards. EMPLOYEE RELATIONS

  • Executive Assistant & Coordinator - CEO Office

    Sultan Bin Abdul Aziz Humanitarian City · 2014 — 2024
    STRATEGIC OPERATIONS & SUPPORT: Direct the Office of the CEO by executing high-level administrative strategies and ensuring all operations align strictly with institutional policies and regulatory standards. Architect and manage complex executive calendars, prioritizing high-impact engagements and ensuring the CEO is fully briefed with all necessary documentation and briefing materials for every meeting. Review and authorize critical documentation, acting as a gatekeeper for incoming and outgoing communications to ensure accuracy, compliance, and professional excellence. COMMUNICATIONS & STAKEHOLDER MANAGEMENT Serve as the primary liaison between the CEO’s office and internal/external stakeholders, facilitating seamless communication and maintaining key institutional relationships. Draft and

  • Secretary - CEO Office

    Sultan Bin Abdul Aziz Humanitarian City · 2013 — 2014
    Executive Calendar: Directed the CEO’s complex daily schedule and global travel logistics, prioritizing high-value engagements to maximize leadership productivity. Strategic Liaison: Acted as the primary gatekeeper and professional intermediary for external stakeholders, managing high-level inquiries and visitors with executive-level discretion. Executive Communications: Authored and refined sensitive corporate correspondence, memoranda, and reports; spearheaded the accurate transcription and distribution of board-level agendas and minutes. Confidential Records Oversight: Developed and secured rigorous filing systems for sensitive personnel, payroll, and leave documentation, ensuring 100% data integrity and confidentiality. Operational Efficiency: Streamlined executive office functions by managing high-volume communications and compiling critical reports on purchasing

  • Administrative Assistant - Exec. Director Office

    Sultan Bin Abdul Aziz Humanitarian City · 2010 — 2013
    Executive Calendar Architecture: Directed the CEO’s complex daily schedule and global travel logistics, prioritizing high-value engagements to maximize leadership productivity. Strategic Liaison: Acted as the primary gatekeeper and professional intermediary for external stakeholders, managing high-level inquiries and visitors with executive-level discretion. Executive Communications: Authored and refined sensitive corporate correspondence, memoranda, and reports; spearheaded the accurate transcription and distribution of board-level agendas and minutes. Confidential Records Oversight: Developed and secured rigorous filing systems for sensitive personnel, payroll, and leave documentation, ensuring 100% data integrity and confidentiality. Operational Efficiency: Streamlined executive office functions by managing high-volume communications and compiling critical reports on

  • Account Supervisor - Bank/ Finance

    Aegis Peoples Support (BPO Company) · 2008 — 2010
    Performance Management & Team Development Drive agent performance by auditing real-time productivity and quality metrics to ensure consistent alignment with rigorous banking KPIs and SLA targets. Execute weekly performance coaching and formal appraisals, delivering data-driven feedback to close competency gaps and accelerate professional growth. Cultivate a high-performance culture by proactively resolving personnel conflicts, boosting team morale, and maintaining a transparent, productive work environment. Strategic Operations & Compliance Champion service excellence by maintaining expert-level knowledge of banking regulations, client policies, and internal workflows. Synthesize and disseminate critical updates to the banking floor, ensuring 100% accuracy in transaction handling and regulatory compliance.

  • Special Prod. Group Specialist - Bank/ Finance

    Aegis Peoples Support (BPO Company) · 2006 — 2008
    Execute end-to-end resolution for complex retail and business banking inquiries across omnichannel platforms, including video kiosk, home banking, and online servicing. Provide advanced technical support for personal and business online banking portals, troubleshooting interface issues and ensuring seamless digital access for high-value clients. Administer specialized banking portfolios, maintaining deep functional knowledge of Certificates of Deposit (CDs), Retirement Accounts (IRAs), and Business Banking products. Serve as the Tier II escalation point, resolving high-stakes customer grievances and complex transactional discrepancies to maintain brand integrity and customer loyalty. Facilitate cross-departmental workflows by accurately synthesizing and submitting high-priority customer requests to back-office and specialized

  • Customer Relations Assistant - Bank/ Finance

    Aegis Peoples Support (BPO Company) · 2004 — 2006
    Execute end-to-end resolution for complex retail and business banking inquiries across omnichannel platforms, including video kiosk, home banking, and online servicing. Provide advanced technical support for personal and business online banking portals, troubleshooting interface issues and ensuring seamless digital access for high-value clients. Administer specialized banking portfolios, maintaining deep functional knowledge of Certificates of Deposit (CDs), Retirement Accounts (IRAs), and Business Banking products. Serve as the Tier II escalation point, resolving high-stakes customer grievances and complex transactional discrepancies to maintain brand integrity and customer loyalty. Facilitate cross-departmental workflows by accurately synthesizing and submitting high-priority customer requests to back-office and specialized

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