Joan O.
Mid-Level Business Analyst
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About
Joan B. O’H. is a seasoned business operations professional with over 20 years of expertise in the commercial and corporate aviation sector, specializing in Customer Service, Flight Coordination, and Staffing and Recruiting. Throughout her career, she has developed a reputation for exceptional client and employee relationship management. Currently, she serves as a Business Analyst at Barings, where she excels in supporting business partners with third-party software systems, performing audits, and managing application administrative support. Previously, she has held significant roles at entities like Citizens Bank and American Airlines, where she coordinated executive travel and managed customer service operations. Her skill set is bolstered by proficiency in MS Word, Excel, Outlook, and industry-specific systems like SABRE and PFM. Her academic background includes a Bachelor of Science degree in Travel/Tourism from Niagara University.
Experience
Business Analyst/Accounting/Treasury
Barings · 2016 — 2026Provided assistance to business partners utilizing third-party software systems. Conducted required audits on these systems and performed daily maintenance. Offered basic application administrative support, which included the creation and removal of user accounts. Initiated wire transfers for vendor payments and uploaded accounts payable entries in MRI.Business Analyst/IT
2 · 2011 — 2016Oversaw off-site record retention and destruction services for home office employees. Employed third-party software systems to aid business partners in maintaining system integrity. Conducted required audits and daily maintenance on software systems. Provided application administrative support, including managing user accounts.Temporary assignment in Human Resource
Volt Consulting Employment Agency · 2010 — 2011Focused on converting personnel files to PDF format and securely storing them online to comply with Disaster Recovery requirements. Delivered administrative support to the Head of Human Resources and legal organization members. Duties included updating job postings online, creating candidate correspondence, coordinating job postings on college recruiting sites, and organizing interviews.Temporary assignment
AR Mazzotta Temporary Staffing Agency · 2009 — 2010Documented the receipt and distribution of the H1N1 Vaccine for the State of Connecticut Department of Public Health. Ensured that distribution numbers were accurate while maintaining up-to-date documentation. Delegated tasks to six team members daily and authorized overtime when necessary, along with Saturday coverage. Provided daily and weekly statistics to the project manager.Aviation Scheduler/ Travel Coordinator
Citizens Bank · 2007 — 2009Coordinated travel arrangements for executives using corporate aircraft, managing all related aspects. Responsibilities included preparing flight plans and coordinating fuel contracts for the flight crew. Engaged with administrative assistants, executives, and flight crew to ensure smooth trip planning, adapting to changes due to weather or mechanical delays.Contract Recruiter
Flexible Resource · 2007 — 2007Supported a mass hiring project for Comcast in a contract recruiter role. Screened resumes and applicants through phone interviews, scheduling further interviews and prerequisite testing. Conducted preliminary interviews and administered necessary tests to evaluate candidates before forwarding to the hiring supervisor.Flight /Travel Coordinator
St. Paul/Travelers · 2005 — 2006Managed scheduling for executives using corporate jets and helicopters. Acted as the liaison among executives, administrative assistants, and flight crew, ensuring all parties were informed of any changes. Compiled trip packets for each departure, containing necessary documentation based on the travel destination.Customer Service Coordinator
American Airlines · 1984 — 2005Served as a cross-utilized customer service agent at Bradley Airport. Gained expertise in various roles, including ticketing, baggage service, and flight operations. Ensured customer satisfaction while adhering to company standards and government regulations. Played a key role in mass hiring initiatives for the local call center, including resume screening and conducting interviews.
Skills & Expertise
Education
- Bachelor of Science degree in Travel/TourismNiagara University
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