Joan A.

Joan A. is an experienced Customer Service Representative and Telecollection Specialist with a background in the financial services, telecommunications, and travel sectors. With a Bachelor of Secondary Education majoring in English from Alfelor Sr. Memorial College, Joan has supported operations at Tulay sa Pag-Unlad Inc. by managing outbound calls, generating accurate reports, and ensuring weekly payment collections from delinquent clients. At Sutherland Global Services, Joan handled both inbound and outbound customer interactions for T-Mobile, an international telecom account. Additionally, Joan contributed to customer service for an international travel account at Interglobe Technologies Solutions Inc. Core strengths include outbound and inbound calling, payment collection management, report generation, and communication skills in both English and Tagalog.