joan J.
Mid-Level Medical Virtual Assistant
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About
Joan J., based in Nairobi, Kenya, is a HIPAA certified Medical Virtual Assistant with a robust clinical background. Her expertise lies in patient support and healthcare administration, where she adeptly handles medical billing, appointment scheduling, and maintaining patient communication with precision and confidentiality. Joan's role as a self-employed Clinical Support Assistant since 2025 involves managing appointment systems using Acuity Scheduling, triaging patient cases, and coordinating consultations. She excels in organizing schedules, following up on insurance pre-authorizations, and updating patient records, ensuring efficient and professional healthcare delivery. Joan holds a Bachelor of Science in Nursing and has completed specialized training as a Medical Virtual Assistant, emphasizing her commitment to comprehensive patient care and administrative excellence.
Experience
Clinical Support Assistant
Self-Employed / Clinical Environment Experience · 2025 — PresentAssisted in triaging patients by distinguishing between urgent and non-urgent cases. Handled appointment management including bookings, cancellations, and rescheduling. Coordinated consultations and managed scheduling tasks. Utilized Acuity Scheduling for creating and organizing appointment systems. Supported medical billing efforts and updated patient records. Maintained professional communication with patients while upholding confidentiality. Processed follow-ups with insurance for pre-authorization.
Skills & Expertise
Education
- Bachelors of Science in nursingInstitution not specified · 2015 — 2019
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