Joan G.

Joan M. is a Quality Assurance Analyst with a robust background in customer service and experience in the BPO industry since 2016. Her career commenced as a Customer Service Representative, where she excelled in handling fraud-related concerns and provided efficient resolutions to customer queries. Transitioning to a Quality Assurance role at companies such as Sutherland and KMC Solutions, Joan has been instrumental in monitoring and evaluating customer interactions to uphold quality standards. She provided constructive coaching to enhance team performance. Her educational journey includes a Bachelor of Agricultural Entrepreneurship from Cavite State University. Key competencies include strong communication, active listening, and collaboration. Joan has also completed several trainings and certifications like Leadership Masterclass, enhancing her skills in problem-solving and adaptability, making her a valuable asset to any team seeking to maintain high customer satisfaction.