JOAN L.
Mid-Level Administrative and Virtual Support Professional
Open to offersNew to PlatformAbout
Joan L. is an experienced Administrative and Virtual Support Professional with a proven track record spanning over five years across various domains such as education, sales, and virtual support. Having worked as an English teacher at FEU Roosevelt Rodriguez, she expertly managed administrative functions, coordinated schedules, and maintained detailed records for over 100 students. Her role demanded proficiency in tools such as Microsoft 365 and virtual communication platforms like MS Teams to facilitate seamless communication between students, parents, and staff. As a volunteer teacher at Bulan North Central School-A, Joan supported educational activities with a focus on maintaining student progress records. Her brief tenure as a Sales Associate at Zabel’s Fashion Gallery honed her customer service skills, while managing product listings and inventory using Shopee. Joan’s technical proficiency extends to Google Workspace and project management tools like Asana and Trello, underpinning her methodical approach to task prioritization and efficient time management.
Experience
English Teacher
FEU Roosevelt Rodriguez · 2022 — 2026Managed administrative tasks for various classes, which included scheduling, recordkeeping, report generation, and documentation. Updated student databases for over 100 students using Microsoft 365 tools. Coordinated communication among students, parents, faculty, and administrators through Microsoft Teams, email, and virtual meetings. Ensured accuracy and compliance in preparing weekly and monthly reports. Organized digital files, instructional resources, and documentation with cloud-based systems. Monitored deadlines and coordinated multiple projects simultaneously while focusing on detail. Supported virtual learning operations and addressed communication or scheduling issues as required. Analyzed performance data and prepared reports to aid decision-making and progress tracking.Volunteer Teacher and Tutor
Bulan North Central School-A · 2020 — 2022Coordinated educational support services while maintaining precise records of student progress. Conducted research to create learning resources and support materials. Monitored student performance data through spreadsheets and reporting tools. Communicated schedules, requirements, and progress updates to students and stakeholders. Organized digital records and documentation to enhance operational efficiency. Assisted in planning and coordinating educational activities and projects.Sales Associate
Zabel’s Fashion Gallery · 2019 — 2019Provided customer service across in-person, phone, and online communication channels. Addressed customer inquiries and resolved issues professionally and promptly. Managed product listings and inventory records through Shopee and spreadsheet tracking. Maintained and updated customer databases accurately. Supported administrative functions, including documentation, reporting, filing, and data entry. Collaborated with team members to facilitate smooth daily operations and customer satisfaction. Processed customer requests while adhering to service quality standards.
Skills & Expertise
Education
- Master of Arts in Education major in Educational ManagementUnibersidad De Dagupan · 2024 — Present
- Bachelor of Secondary Education major in EnglishR.G. De Castro Colleges · — — 2019