Joana M.
Mid-Level Physical Therapist and Virtual Healthcare Administrator
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About
Joana M. is a licensed Physical Therapist and healthcare administrator with significant experience in clinical operations, medical record compliance, and e-commerce management. Over her career, she has expertly managed end-to-end patient workflows at Hospice facilities and digital store operations, leveraging her proficiency with EMR/EHR systems such as HospiceMD, eClinical Works, Epic, Cerner, and NextGen. At Calimbas Physical Therapy and Orthopedic Center, Joana oversaw daily clinic operations, enhancing patient care and facility management. As a remote Patient Care Coordinator, she excelled in home health operations, patient onboarding, and remote patient monitoring, ensuring seamless pre- and post-treatment coordination. Joana also holds a Bachelor's in Physical Therapy and HIPAA Basics certification, showcasing her commitment to high-standard healthcare administration and compliance. Her core competencies include task prioritization, regulatory compliance, client communication, and data management.
Experience
Physical Therapist
Calimbas Physical Therapy and Orthopedic Center · 2017 — 2026Oversaw daily clinic operations, ensuring optimal patient care and effective facility management. Handled administrative workflows such as patient scheduling and medical records management, and facilitated coordination across teams.Medical Office Administrator & Scheduler / Home Health Scheduling & Support Specialist (Remote)
Home Health Care Solutions · 2023 — 2025Managed electronic medical records, processed prescription information for practitioner review, and organized pathology and imaging reports. Coordinated patient onboarding and appointment scheduling, and provided remote patient management support. Acted as the main liaison between patients and healthcare providers. Handled inbound and outbound patient case coordination, addressing inquiries and maintaining appointment schedules with precision. Kept detailed patient logs and records across medical CRMs and ticketing software.Clinical & Administrative Coordinator
Hospice | Victoria Blooms · 2022 — 2023Trained on various EMR/EHR systems such as eClinical Works, Epic, Cerner, NextGen, with a focus on HospiceMD. Engaged in the thorough review and auditing of patient care workflows to ensure regulatory and billing compliance. Evaluated incoming hospice referrals, confirmed patient eligibility and insurance benefits, and created initial charts in HospiceMD. Managed documentation and compliance by uploading physician orders, face-to-face encounters, and care plans into the EMR system to support audit readiness. Ensured clinical documentation reflected the patient's terminal prognosis and adhered to CMS Conditions of Participation. Provided communication and triage assistance to patients and families.Licensed Physical Therapist
Philippine Rehabilitation Institute · 2009 — 2013Delivered specialized physical therapy services and orthopedic rehabilitation while managing administrative duties. Assisted patients and families in understanding diagnoses, medications, and developing personalized treatment options. Provided care aimed at recovery and pain management, along with patient education on managing diagnoses and follow-up treatment strategies.Patient Care Coordinator / QA Specialist (Remote)
Home Health OperationsSupported home health intake and patient onboarding, as well as pre- and post-visit patient coordination. Engaged in remote patient monitoring using Electronic Health Records, along with managing scheduling software. Processed prescriptions and medical documentation while ensuring multi-channel SLA compliance in patient communication.
Skills & Expertise
Education
- Bachelor of Science in Physical TherapyPhilippine Rehabilitation Institute · 2009 — 2013
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