Joana E.

Joana R. is a Senior Quality Evaluator at Concentrix in Cagayan de Oro, specializing in maintaining quality standards within customer service environments. She brings extensive experience in managing customer inquiries efficiently and resolving issues promptly, demonstrating a commitment to fostering positive client relationships. Joana has developed expertise in handling complaints, documenting client interactions accurately, and utilizing QA frameworks effectively. Her role involves conducting thorough quality evaluations of various communication channels to ensure compliance with industry standards. With a background in Information Technology from the University of Science and Technology of Southern Philippines, Joana pairs her technical knowledge with her strong communication and problem-solving skills. Her dedication to academic excellence is evidenced by multiple Dean’s List honors throughout her studies. Fluent in both English and Filipino, Joana continues to enhance her professional contributions through ongoing development in quality assurance and process compliance.