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Joana M. — Senior Real Estate Cold Calling Specialist from Philippines

Joana M.

Senior Real Estate Cold Calling Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Joana M. is a seasoned Cold Caller with over 7 years of experience in the real estate sector, focusing on lead generation and appointment setting. She has demonstrated expertise in outbound prospecting and lead qualification, effectively turning conversations into opportunities by pinpointing seller motivation. Utilizing CRM systems like Follow Up Boss, Joana ensures seamless lead pipeline tracking and management. Her structured calling strategies have notably increased engagement and booking rates. In her role as a Remote Cold Caller and Lead Generation Specialist, she efficiently managed high-volume outbound cold calls, averaging 200 dials daily. Prior roles include serving as a Real Estate Phone Attendant, where she supported communication for various stakeholders, and as an Online Chat Support Specialist, skillfully handling real-time client interactions on CRM-based platforms. In her financial sector experience, Joana advanced from a Fraud Analyst to a Rebilling Specialist, reflecting her adeptness in handling complex tasks and supporting financial operations.

Experience

  • Cold Caller / Lead Generation Specialist

    Real Estate · 2025 — 2026
    Performed high-volume outbound cold calls to potential sellers, averaging 200 dials per day. Transformed low-contact rates by converting 5 answered calls into 4 qualified opportunities or appointments. Assessed seller motivation and intent to qualify leads prior to transferring them to sales agents. Utilized advanced techniques for objection handling and rapport building to engage clients and enhance conversions. Oversaw lead data management and follow-ups through CRM tools and Excel.

  • Real Estate Phone Attendant / Intake Coordinator

    Remote · 2024 — 2024
    Acted as the first point of contact for tenants, buyers, sellers, landlords, and property managers. Gathered and confirmed client and property details, directing inquiries to appropriate departments. Managed inbound and outbound communications through phone, email, and SMS to ensure prompt coordination. Maintained precise records, facilitating an efficient flow of information across departments.

  • Online Chat Support Specialist

    CRM-Based Platform · 2023 — 2024
    Conducted real-time dialogues with multiple clients to sustain engagement and client satisfaction. Provided personalized interactions aimed at enhancing retention and platform usage. Recorded conversations and crucial details in the CRM system to enable accurate tracking and follow-up. Showcased strong written communication abilities alongside multitasking skills and meticulous attention to detail.

  • Fraud Analyst → Security Operations → Rebilling Specialist

    Financial Account
    Investigated and validated suspicious transactions flagged by system alerts for effective fraud prevention. Progressed to Security Operations to manage more intricate cases and conduct risk assessments. Advanced to Rebilling Specialist, recognized among peers for analytical skills and decision-making capabilities. Assisted the unit manager and acted as a team leader to support operational coordination. Analyzed risk patterns and their impact on business outcomes.

  • Hotel Sales & Customer Service Specialist

    Live Platform
    Managed inbound sales and service inquiries regarding hotel reservations and accommodations. Aided clients in selecting appropriate properties based on their needs and budget. Liaised with hotel partners and accounting teams to obtain booking approvals. Addressed inquiries, complaints, and escalations while ensuring customer satisfaction.