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Joana M. from Philippines

Joana M.

Philippines No experience yet
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Languages
EnglishTagalog
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About

Joana M. P. is an emerging professional in the field of tourism management, having pursued a Bachelor of Science degree at Arellano University - Manila from 2021 to 2025. Her educational background is complemented by active participation in various seminars and training workshops, which include an Online Travel Booking System workshop and specialized sessions on Post-COVID recovery in ASEAN hospitality and tourism. Furthermore, she has honed her skills in practical settings with roles such as a Retail Associate at Landry's Rainforest Cafe in Galveston, TX, and as a Customer Service Representative at Big Sky Nation Inc. in Pasay City. She possesses strong interpersonal and communication skills and an eagerness to adapt, succeeding in fast-paced team environments. Her commitment to excellence is evident in her work, which spans various aspects of tourism and hospitality, including a workshop on front-office reservation and bar mixology, enhancing her learning agility and industry adaptability.

Experience

  • Dealer

    LAVIE Resort & Casino Manila · 2025 — 2026
    Managed gaming operations and ensured compliance with casino regulations.
  • Customer Service Representative

    Big Sky Nation Inc · 2024 — 2025
    Addressed customer inquiries and facilitated effective communication within the company.
  • Retail Associate

    Landrys Rainforest Cafe · 2024 — 2024
    Engaged with customers to ensure a positive dining experience and provided support in daily operational activities.
  • Team Member

    Jack in the Box · 2024 — 2024
    Collaborated with team members to serve customers and maintain restaurant standards.
  • Sales Associate/Photographer

    Pleasure Pier Image Everywhere · 2024 — 2024
    Captured customer moments while providing sales assistance at the location.
  • Participant

    USA Summer Work and Travel Program · 2024 — 2024
    Participated in a cultural exchange program while gaining work experience in the United States.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management
    Arellano University · 2021 — 2025
  • Humanities and Social Sciences
    La Consolacion College Baao · 2019 — 2021

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