Joana P.

Joana M. is an experienced hospitality professional with a comprehensive background in hotel operations and guest services. With a Bachelor of Science in Business Administration, major in management from the University of Caloocan City, she has honed her skills primarily as a Guest Service Officer at Hotel Sogo in Quezon City, where she managed front-desk transactions and conducted audits to improve facility processes and guest experiences. At Shopee PHB, she served as a Continuous Improvement Trainer, developing training guides and reducing process errors by 20%. An adept trainer, Joana organized over 50 sessions annually on service excellence and food safety at Staff Search Asia. Her extensive experience also includes technical support and CRM management at Foundever, with a strong emphasis on clear communication and customer satisfaction. Joana has proven expertise in SOP compliance, cashier audits, and inventory control, making her a valuable asset in any hospitality setting.