Joana M.
Mid-Level Human Resources Administrator
Open to offersNew to PlatformAbout
Joana S. is an HR and business management professional based in Lisbon with experience across sports management, higher education, and IT services. At BIC – Basketball Improvement Camp, she served as HR Administrative, overseeing recruitment, onboarding, employee records management, and procurement coordination, while also acting as the communication lead with parents and guardians. Promoted to Manager – Expansion Project Leader, Joana led a business expansion initiative, crafting development programs and contributing to the operational and financial sustainability of the project. Her background includes work as an IT Helpdesk Assistant managing technical support requests and documentation at a university, as well as Spanish tutoring. A graduate with a BSc in Business Management from Marian University and specialist training in Human Resources Management and Management Information Systems, Joana combines administrative expertise with leadership as both a professional basketball player and team captain.
Experience
HR Administrative
BIC – Basketball Improvement Camp · 2018 — 2022Coordinated recruitment, onboarding, and management of coaching and operational staff while handling HR administrative documentation, employee records, and Excel-based databases; served as primary contact for parents and guardians, managed payment tracking and verification, and supported procurement and supplier follow-up.Manager – Expansion Project Leader
BIC – Basketball Improvement Camp · 2021 — 2022Directed the creation and presentation of a business expansion plan for investors, organized and delivered a structured development program, and contributed to maintaining operational and financial aspects of the ongoing project.Professional Basketball Player & Team Captain
Company not specified · 2018 — PresentLed multidisciplinary teams in demanding, performance-based settings as team captain, fostering leadership, accountability, and decision-making, alongside promoting communication and conflict-resolution skills and emphasizing resilience and adaptability.IT Helpdesk Assistant
University Information Technology Department · 2017 — 2018Acted as the initial point of contact for IT support, handling ticket logging, categorization, and processing in the internal IT system, assigning requests based on priority and scope, documenting each inquiry, following up to support resolution, and maintaining communication with professors, academic staff, students, and alumni.Spanish Tutor
University Tutoring Program · 2016 — 2018Conducted one-to-one and small-group Spanish tutoring sessions, providing assistance with language comprehension, grammar, vocabulary, and academic improvement, while tailoring methods to varied learning styles and proficiency levels.
Skills & Expertise
Education
- Bachelor of Science in Business ManagementMarian University · 2014 — 2017
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