Joana M.

Joana M. is a dedicated Virtual Assistant with significant experience in the real estate and insurance sectors. Holding a B.S in International Tourism and Management from Our Lady of Fatima University, she has honed expertise in cold calling, lead generation, and CRM management. At TIANLU INTERNATIONAL, Joana effectively conducted outbound calls to promote real estate services, building rapport to qualify leads and schedule appointments, closing 20-30 deals monthly. Her role at TELETECH involved managing inbound and outbound communications, processing orders, and providing customer service, all while efficiently managing customer data with tools like Zendesk and Google Workspace. Previously at EXL SERVICES, she demonstrated strong customer service skills by resolving insurance-related inquiries and updating CRM systems to ensure customer satisfaction. Joana is adept at using platforms such as Talkdesk and Calendly to enhance efficiency and productivity.