Joana M.

Joana M. is a Registered Social Worker and a versatile professional experienced in banking, social media management, customer service, sales, and administrative support. As a Social Media Manager at Gentask Virtual Assistance Agency, she created and edited engaging content, managed content calendars, and analyzed performance metrics to improve engagement and conversions. Joana played a pivotal role as the Lead Customer Service Representative at JQ BPO, identifying new sales opportunities through cold calling and collaborating to enhance sales strategies. Her role at Agribusiness Rural Bank as a Deposit Documentation Review Specialist involved assuring accurate client information input and bi-monthly report preparation. Joana's expertise in Data Management and Communication Skills supports her success across various fast-paced environments. She holds a Bachelor of Science in Social Work from the University of La Salette, Inc., where she was distinguished with honors and community service awards.