Joana M.

Joana M. is an experienced Executive Virtual Assistant specializing in brand operations and organizational systems. She has supported founders by managing digital operations and coordinating projects across various ecosystems, including coaching, nonprofit, and digital brands. Her expertise lies in transforming ideas into structured workflows, managing multiple priorities efficiently, and ensuring seamless integration across administrative, technical, and client-facing operations. Joana has substantial experience in website and CRM management, automation processes, and content coordination. Previously acting as an Executive Assistant and Brand Operations Manager for Coach Shanelle “Adisa” Boyd, she played a pivotal role in creating SOPs and managing brand platforms via GoHighLevel. In a prior position, Joana excelled in media management, social media coordination using Canva, and content creation on WordPress with tools like ChatGPT. Her foundation in customer service roles at companies like Concentrix and VXI Global Solutions, along with her academic background in Information Technology from Adamson University, underpins her proactive, solution-focused approach. Joana is known for her dependability and proficiency in tools such as Google Workspace, Microsoft Office, and various CRM systems.