Joana A.
Senior Virtual Executive Assistant
Open to offersNew to PlatformAbout
Joana A. is a dedicated Virtual Executive Assistant and Business Operations Specialist with over 7 years of remote experience across various sectors such as e-commerce, real estate, healthcare, and creative services. With a Bachelor of Fine Arts in Advertising from Tarlac State University, she excels in creating and optimizing workflows and managing customer experiences. She has a proven track record in analyzing data and supports marketing and e-commerce strategies effectively. At Panda Drum, she developed SOPs and optimized customer support processes, enhancing operational efficiency. Her tenure at Welham & Co. involved managing Shopify and order fulfillment tools. Besides these, Joana has extensive experience with various digital tools including MS Excel, Google Sheets, and Salesforce. Her career encompasses roles in operations, customer support, and administrative assistance, consistently delivering results through measurable insights and project coordination efforts.
Experience
Operations & Customer Support Assistant
Welham & Co. · 2023 — 2024Handled email support and oversaw the management of Shopify along with order fulfillment tools like Gelato and Printful. Worked with creative teams to ensure product quality and customer satisfaction.Real Estate Operations VA
We Buy Houses Philadelphia · 2023 — 2024Handled property management responsibilities, tenant screening, and coordination of insurance. Managed direct mail campaigns and processed legal documentation.Email Support & Admin Assistant
Window Revival · 2022 — 2023Managed quotes, work orders, and the database systems for a service-oriented company. Developed compliance documents and tracked project statuses effectively.General VA / CRM Support
Shluchim VA · 2021 — 2022Supported Jewish organizations with CRM activities, data entry, website updates, and event registration tasks.E-Commerce Assistant / Customer Support
Paint My Pooch · 2020 — 2021Managed operations on Shopify while providing customer service through social media channels. Collaborated with design teams to ensure compliance with product standards.Administration Manager
Joana Amor FajardoCreated SOPs while enhancing customer support processes to improve operational efficiency. Established partnerships with logistics providers and conducted market data analysis to inform business strategy. Provided insights via performance dashboards and reports.
Skills & Expertise
Education
- Bachelor of Fine Arts in AdvertisingTarlac State University