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Joane C. — Mid-Level Customer Service Coordinator from Philippines

Joane C.

Mid-Level Customer Service Coordinator

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Joane N. is a responsible professional with a Diploma in Information and Technology from STI College, possessing comprehensive experience in customer coordination, office management, and business operations. Her role as a Tour Operator/Tour Organizer at Cliff and Waves Travel and Tours involves managing travel arrangements, coordinating with hotels and transport providers, and handling bookings and documentation to ensure seamless travel experiences. Previously, Joane served as an English Tutor at PMSI and EFORK Inc., conducting personalized English lessons for Japanese and Korean students to enhance their communication skills. Skilled in customer service management, office administration, and problem-solving, Joane excels at maintaining smooth daily operations and delivering quality service in various settings, from office environments to hospitality sectors.

Experience

  • Tour Operator/Tour Organizer

    Cliff and Waves Travel and Tours · 2018 — Present
    Oversaw and arranged travel plans and itineraries for clients while collaborating with hotels, resorts, and transport providers to ensure smooth travel experiences. Provided assistance to customers in creating customized tours tailored to their preferences and budget. Managed administrative tasks, including bookings, documentation, and invoicing, while supervising daily operations to maintain an efficient workflow. Addressed client inquiries promptly and supplied detailed travel information.

  • English Tutor

    PMSI (Philippine MantoMan School Inc) · 2016 — 2017
    Delivered personalized one-on-one English lessons to Japanese students, emphasizing speaking, grammar, pronunciation, and conversational skills. Aided students in boosting their confidence and fluency in English communication by tailoring lesson materials and teaching strategies to individual learning requirements. Fostered interactive discussions to enhance vocabulary and comprehension.

  • Acoustic Singer

    Company not specified · 2014 — 2016
    Performed live acoustic music at restaurants, bars, resorts, and events, offering engaging musical entertainment across various genres to cater to diverse audiences and settings.

  • Online English Tutor

    EFORK Inc. · 2012 — 2013
    Provided online English tutoring for Korean students, concentrating on speaking, listening, reading, and writing skills. Customized lessons in accordance with the students' proficiency levels and educational objectives, promoting improved conversational fluency, pronunciation, and grammar through interactive sessions. Employed engaging instructional methods to sustain student interest and monitor their learning progress.

Skills & Expertise

UGC Creator Drug DevelopmentCustomer ServiceProfessional ServicesCustomer Service and Admin Support

Education

  • Diploma of Information and Technology
    STI College

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