Joann N.

Joann N., a graduate with a Bachelor of Science in Tourism Management from STI College Lipa, leverages her education in tourism to deliver exceptional customer experiences. Through seven months as a BPO advocate and three months as a Subject Matter Expert, she honed her skills in high-volume support, multitasking, and solving complex issues using empathy and active listening. Her experience as a Customer Service Representative and work in a Tourism Office further refined her communication and problem-solving abilities, enabling her to resolve intricate travel inquiries swiftly, ensuring positive guest interactions. Known for her ability to remain composed under pressure, Joann utilizes her adaptability, multitasking, and customer-first mindset to meet and exceed KPIs consistently.