Joanna G.
Senior Service Team Analyst
Open to offersNew to PlatformAbout
Joanna G. is a seasoned Service Team Analyst based in Antipolo City with a decade of hands-on experience supporting stakeholder operations and customer service processes in high-volume, multinational environments. At Uber Philippines Centre of Excellence LLC, she delivers stakeholder-requested services, conducts data analysis to recommend project solutions, and collects customer feedback through direct outreach. Her background also includes roles as Non-Voice Account & Document Approver at TaskUs, managing correspondence and document approvals, and Tier 1 technical support at Harte Hanks Philippines, where she resolved IT issues for internal users globally. Earlier, she provided customer assistance at Sutherland Global Services and drove product sales in the telecommunications sector. Joanna’s career reflects demonstrated expertise in customer service and efficient cross-functional support within the ridesharing, BPO, IT solutions, and telecommunications industries.
Experience
Service Team Analyst II
Uber Philippines Centre of Excellence LLC · 2016 — 2026Provided requested services to stakeholders within set timelines while analyzing issues and suggesting effective solutions for ongoing projects. Prepared insights using accurate data from research and presented findings in a clear manner. Engaged with customers to gather feedback and assess sentiments regarding current issues.Non-Voice Account & Document Approver
Lizard Bear Tasking Inc. (TaskUs) · 2015 — 2016Managed daily email correspondence to resolve customer inquiries and concerns. Reviewed and approved driver documents such as driver’s licenses, vehicle insurance, and registration.Technical Support (Tier 1)
Harte Hanks Philippines · 2013 — 2015Delivered Tier 1 IT support for non-technical internal users while troubleshooting technical issues across various systems and applications. Provided assistance to customers and end-users operating across different time zones and contributed to updating technical support best practices.Customer Service Representative
Sutherland Global Services · 2013 — 2013Ensured excellent customer support for both internal and external customers, maintaining satisfaction by efficiently resolving concerns. Processed new customer accounts and accurately documented account information while addressing product and service inquiries.Sales Lady
Vcom Site Telecommunication · 2008 — 2012Assisted customers in identifying merchandise and selecting suitable products. Met with customers to assess business needs and proposed appropriate solutions while conducting engaging sales presentations that highlighted product benefits.
Skills & Expertise
Education
- Vocational Diploma – Computer-Based AccountancyAMA Computer Learning Center (ACLC) · 2006 — 2008
- High School DiplomaSan Isidro National High School · 2002 — 2006
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