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Joanna M. — Senior Recruiter from Philippines

Joanna M.

Senior Recruiter

Philippines 6+ years 15 - 35 USD per hour
Open to offersNew to Platform
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About

I am Joanna Marie Guevarra, a seasoned Senior Recruiter with over 13 years of experience in talent acquisition, customer service, recruitment operations, and client relations. I currently work at PSG Global Solutions in Makati City, where I specialize in full-cycle recruitment, sourcing qualified candidates through job boards, referrals, and passive candidate outreach through phone and email engagement. I manage applicant tracking systems, develop strong talent pipelines, collaborate with clients and hiring managers, and ensure recruitment strategies support business demands, labor plans, and headcount goals.

My career journey has provided me with extensive experience in global customer service and business operations. As an Executive Customer Relations Specialist supporting Amazon.ae in Dubai, I handled Amazon Business, FBA, and Seller Support accounts, assisted high-profile customers, and managed escalated concerns while maintaining excellent service standards. My background in quality assurance and triage escalations strengthened my ability to analyze performance, improve processes, and support operational excellence.

I also gained valuable experience as a Retention Specialist with Hewlett-Packard, where I managed customer feedback, supported retention initiatives, and handled sales promotions. I began my professional career at TeleTech, providing technical support and developing strong expertise in troubleshooting, customer communication, and relationship management.

Beyond recruitment and customer service, I have experience supporting HVAC dispatch operations, administrative functions, and high-volume hiring initiatives. I have successfully recruited for various roles, including warehouse associates, key holders, process leads, cleaners, and custodians, allowing me to adapt quickly to different industries and workforce requirements.

I am proficient in applicant tracking systems, CRM platforms, Airtable, GoHighLevel, Microsoft Office, Google Workspace, AI-powered productivity tools, and other technologies that improve recruitment efficiency and workflow management. I am known for being proactive, organized, adaptable, and results-driven, with a strong ability to build relationships with candidates, clients, and internal stakeholders.

Why hire me

Employers should hire me because I bring a unique combination of 13 years of customer service excellence and proven talent acquisition experience. I've supported global customers through Amazon Business, FBA, and Seller Support, building strong communication, problem-solving, and relationship management skills. As a Talent Acquisition professional, I manage full-cycle recruitment, partnering with hiring managers to meet labor plans and headcount goals while delivering an exceptional candidate experience. I thrive in fast-paced environments, adapt quickly to changing priorities, and am proficient with ATS, CRM, Airtable, GoHighLevel, AI tools, and other recruiting technologies. My work style is proactive, organized, and results-driven. I consistently build strong talent pipelines, improve hiring efficiency, and contribute to business growth through reliable execution, collaboration, and a commitment to excellence.

Experience

  • Senior Recruiter

    PSG Global Solutions · 2022 — Present
    Conducts research on job boards to source suitable applicants and posts jobs. Recruits passive candidates through Cold Calling, emails, and relationship-building. Conducts pre-assessment calls to verify qualifications, availability, and compensation. Organizes candidate files and tracks their activities and references. Coordinates hiring needs with clients and site managers while maintaining a record of candidates sourced. Creates end-of-day productivity reports.

  • Virtual Assistant

    Insta-Answer (Legacy Research Group) · 2020 — 2021
    Schedules appointments for potential subscribers and engages in outbound calling for sales. Manages emails and the ticketing system while creating end-of-day productivity reports.

  • Executive Customer Relations Specialist

    Amazon.AE · 2018 — 2020
    Provides tier three care to high-profile customers and large bulk orders via e-mail and social media, including Facebook and Twitter. Initiates outbound calls for escalated customer assistance. Creates write-ups and case studies reflecting changing customer demographics.

  • Triage Escalations

    Amazon.AE · 2017 — 2018
    Manages direct client interactions for walk-in customer complaints. Reports team performance and acts as a point of contact for administration. Delegates tasks to core team members.

  • Quality Assurance

    Amazon.AE · 2016 — 2017
    Provides real-time support to agents, ensuring quality across all support mediums and coaching underperforming agents.

  • Resolution Specialist

    Amazon.AE · 2016 — 2016
    Offers real-time support and assistance to agents in their interactions.

  • Customer Care Representative

    SOUQ.com (An Amazon Company) · 2015 — 2016
    Delivers tier one customer support through calls, chats, and emails. Collects information for customer shipping status updates and addresses other concerns.

  • Retention Specialist

    Hewlett-Packard · 2014 — 2015
    Facilitates customer retention with a smooth onboarding process and closes the loop on customer feedback. Keeps products and services at the forefront of customer awareness and rewards promoters and loyal customers. Tracks contract expirations and informs customers of these dates while collaborating with the sales manager on promotional activities.

  • Back Office Executive

    TELUS International Philippines · 2013 — 2014
    Executes market research and processes research data. Handles basic administrative duties, including printing, email communication, and ordering office supplies. Assists in coordination with the sales team and the Front Office team, as well as with inventory control.

  • Senior Technical Support Specialist

    TeleTech · 2011 — 2013
    Addresses customer technical issues by identifying problems, researching solutions, and providing guidance. Supports training program development to help customers use products effectively while recommending products, services, or procedures to alleviate customer challenges. Evaluates system problems for enhancement recommendations.