Joanna K.
Mid-Level Website Development Project Manager
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Joanna K. is an accomplished Project Manager and Business Analyst currently at Transcosmos Asia Philippines Inc. in the Business Process Outsourcing - Digital Experience industry. She expertly manages full project lifecycles for e-commerce and business website development, ensuring all deliverables align with business goals and are deadline-compliant. Her role involves coordinating cross-functional teams, managing risks, budgets, and scope changes, and maintaining open lines of communication with stakeholders. Previously, at Cantier Systems, Inc. deployed to Asurion Techlog, she was instrumental in analyzing business requirements and managing customer relationships in the Global Tech Care industry. Her early career at Brother Industries (Philippines) Inc. saw her as a Senior Engineer in the Electronics Manufacturing domain. Joanna's technical proficiencies include analytical tools like Excel and Tableau, project management platforms like Jira and Trello, and she excels in agile methodologies and risk management. She holds a BS in Industrial Engineering from Colegio de San Juan de Letran – Calamba.
Experience
Business Analyst / Project Manager - Website Development
Transcosmos Asia Philippines Inc. · 2022 — PresentManaged the complete project lifecycle for e-Commerce and business website development, overseeing planning, go-live, and post-launch optimization. Collaborated with a cross-functional team of developers, designers, and QA to implement website features, ensuring deliverables met deadlines in alignment with business goals while overseeing risks, budget, and scope changes. Maintained stakeholder communication, providing regular project status updates and presenting acceptance criteria and reference designs based on gathered business requirements.Business Analyst (System Development)
Cantier Systems, Inc. deployed to Asurion Techlog Center Philippines · 2022 — 2022Conducted analysis of business requirements and implemented essential processes while managing project documentation including business requirements, scope matrix, use cases, sequence diagrams, and UAT plans. Developed a communication strategy to manage customer relationships and expectations effectively.Senior Engineer
Brother Industries (Philippines) Inc. · 2016 — 2021Led the Inspection Management team focusing on Parts Quality Assurance, overseeing inspection capacity management, manpower allocation, and performing evaluations of inspectors. Managed Inspection Parts Quality Claims and verified non-conformity parts while leading warehouse management efforts, including inventory monitoring and blocked stocks management. Coordinated with suppliers for parts quality compliance and contributed to departmental planning and budget management.
Skills & Expertise
Education
- BS Industrial EngineeringColegio de San Juan de Letran
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