Joanna
Mid-Level Customer Support Virtual Assistant
Open to offersNew to PlatformAbout
Joanna Marie E. is a Virtual Assistant with a Bachelor of Science in Nursing from the University of Cebu and over 2 years of professional experience specializing in administrative support and customer service. During her tenure as a Customer Support Representative (Non-Voice) at Tech Mahindra, she efficiently managed high-volume email and chat support, order tracking, and issue resolution for clients, ensuring thorough record maintenance using internal systems. In a clinical context, Joanna provided data entry and appointment scheduling support, maintaining confidentiality and accuracy while handling sensitive medical records. Her expertise extends to file organization and social media content monitoring, delivering reliable administrative solutions for both healthcare and customer service sectors.
Experience
Customer Support Representative (Non-Voice)
Tech MahindraManaged high-volume email and chat inquiries, ensuring accuracy and professionalism. Handled order tracking, shipping issues, returns, and problem resolution while accurately documenting interactions in internal tracking systems. Conducted follow-ups to enhance customer satisfaction, improving communication and organization skills. Assisted in patient data entry and ensured accurate medical record maintenance, along with supporting appointment scheduling and documentation tasks. Upheld confidentiality and managed sensitive information effectively within a clinical environment.
Skills & Expertise
Education
- Bachelor of Science in NursingUniversity of Cebu · 2022 — 2026
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