Joanna E.

Oversee daily content operations for various clients, consistently publishing over 15 posts per day across Instagram, YouTube Shorts, and Facebook. Implement a systematic posting framework that includes five main reels and ten trial reels each day, ensuring cross-posting to YouTube Shorts via Repurpose.io. Edit and transform long-form podcast episodes into impactful short-form clips utilizing OpusClip, CapCut, and Captions.ai. Employ AI-driven editing processes with Claude AI and HyperFrames to enhance content production and generate captions efficiently. Design eye-catching Instagram carousels and graphics via Canva to effectively convey brand messaging. Craft captions and hooks optimized for each platform, aligning with the clients’ branding and marketing strategies. Conduct email marketing campaigns through CRM and automation tools, managing list segmentation, scheduling, and broadcast sends. Develop and sustain content schedules across numerous accounts using funnel and page builder platforms, coordinating timely postings. Provide daily end-of-day reports to supervisors, documenting task completion, content metrics, and workflow updates.

Deliver administrative and clerical support to facilitate daily office activities. Ensure the accurate filing and monitoring of project-related documents alongside office supplies. Address incoming inquiries and route documents effectively while assisting with inter-department coordination. Supervise payroll processing tasks, including timekeeping verification, salary calculations, and the preparation of payroll reports. Calculate employee tax deductions, ensuring compliance with governmental payroll regulations for timely disbursement.

Administer and uphold multiple social media accounts on platforms including Facebook, LinkedIn, YouTube, and Instagram. Generate, edit, and schedule engaging content aimed at enhancing audience reach and brand visibility. Organize content calendars efficiently while coordinating posting schedules to maintain a consistent brand presence.

Support the HR team with routine administrative and human resource functions. Aid in the onboarding of new employees by preparing requisite pre-employment paperwork and orientation materials. Keep employee records and 201 files updated with a focus on accuracy and confidentiality. Provide clerical support such as filing, data encoding, and report preparation.

Address customer complaints via phone and email, ensuring high satisfaction levels and professionalism within a high-paced BPO environment. Exhibit excellent communication, problem-solving, and multitasking abilities while managing a significant volume of calls daily.