JOCEL S.
Mid-Level Executive Virtual Assistant
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Jocel J. is a highly skilled Executive Virtual Assistant with over 4 years of experience supporting U.S.-based executives and business owners. Her expertise extends into executive and administrative support, calendar and inbox management, and CRM administration, honed during her time with Luxury Tax Services & Rich Off Taxes. She has successfully maintained inbox zero across multiple executive accounts while managing over 100 daily emails and organizing cross-time-zone schedules. Additionally, she has a robust background in customer service, having worked extensively as an inbound and outbound BPO representative, thus solidifying her ability to provide detail-oriented support in fast-paced remote environments. Jocel's proficiency with tools like Google Workspace, GoHighLevel, and Slack enhances her operational efficiency and supports business growth, demonstrating her capability to adapt and thrive in diverse business domains. Her roles have also included lead generation and project coordination, showcasing her comprehensive understanding of operational dynamics.
Experience
Lead Generation Specialist
Millennial Staffing Services · 2023 — 2026Developed targeted prospect lists to match the ideal customer profile, enhancing the quality of sales opportunities. Ensured a lead database maintained above 95% data accuracy through verification of email addresses and phone numbers. Monitored lead status and follow-up activities to guarantee all qualified prospects were actively pursued. Arranged discovery calls and consultations between prospects and executives to stimulate sales pipeline activity. Crafted outreach messages to increase prospect engagement and responses. Compiled lead lists with over 500 verified prospects for sales and marketing initiatives.Executive Assistant
Luxury Tax Services & Rich Off Taxes · 2025 — PresentCoordinated executive calendars across EST and CST time zones, organizing over 30 meetings each week while achieving a zero-conflict schedule for six months. Handled 100+ daily emails across several executive accounts, managing email triage, drafting communications, and maintaining Inbox Zero to enhance productivity. Oversaw project updates through CRM software and task management systems to ensure deadlines were met. Managed daily administrative tasks to prioritize executive and business needs. Updated CRM pipelines with contact details and appointment statuses to facilitate sales and client retention. Scheduled appointments and follow-ups to enhance client interactions. Managed bulk email campaigns through GoHighLevel (GHL) and Kits to ensure targeted communication with clients. Created and managed 50 social media posts monthly on Facebook for consistent online engagement. Designed marketing materials in Canva and edited promotional content with CapCut.Tax Preparer
The Little Tax Co. · 2024 — 2024Utilized professional tax software to process tax returns, consistently meeting filing deadlines during peak tax season. Managed confidential client records and organized tax documentation in compliance with IRS regulations and company policies. Employed tax preparation software and CRM tools to track client records and streamline workflows. Coordinated client appointments and follow-ups to facilitate timely completion of tax returns and documentation.Political Interviewer
G1 Research Telecommunication · 2024 — 2024Conducted 80–120 telephone interviews each day to gather public opinion data for political campaigns and research. Described survey objectives and asked standardized questions while maintaining a neutral demeanor. Ensured the confidentiality of respondent information in compliance with data privacy regulations. Entered survey results into databases for timely and accurate analysis. Addressed respondent objections professionally to boost survey completion rates.Inbound & Outbound Customer Service Representative
Awesome Os · 2020 — 2023Managed 60–100 inbound customer inquiries daily through phone, email, and chat, consistently achieving service level agreements. Conducted 50–80 outbound calls for appointment confirmations and follow-ups, contributing to customer retention strategies. Assisted clients with account inquiries, billing questions, product information, and technical support while upholding high service standards. Provided exceptional customer service by actively identifying needs and delivering timely solutions. Frequently met or surpassed key performance indicators (KPIs) related to productivity and customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in International Studies Major in Japanese LanguageMindanao Kokusai Daigaku · — — 2022