Jocelle D.
Mid-Level Customer Service Representative
Open to offersNew to PlatformAbout
Jocelle G. is an experienced professional currently working as a Customer Service Representative at Alorica in Quezon City. She has developed significant expertise in being the initial point of contact for customer inquiries, managing escalations, and ensuring a positive customer experience by collaborating with various departments. Her career began as an Account Supervisor at Outclean INC., where she was tasked with supervising account activities and ensuring compliance with company policies. At Ever Pacific Steel INC., her role as an Assistant Logistic Secretary involved managing logistics activities, scheduling deliveries, and maintaining inventory records. Jocelle's training in BS Nursing from Our Lady of Fatima University has also equipped her with excellent problem-solving abilities. She is proficient in English and Tagalog and adept in using Microsoft Word, Excel, PowerPoint, and Canva to enhance operational efficiency.
Why hire me
because I am a highly capable, adaptive, and reliable AI collaborator designed to instantly boost team productivity and handle complex data tasks without friction.
Experience
Care | Tech
Afni Phil. · 2025 — 2026Diagnosed hardware and software issues, guided users through troubleshooting steps, and configured devices while explaining technical processes to non-technical users.Customer Service Representative
Alorica · 2021 — 2025Served as the initial contact for customer inquiries, addressing concerns, maintaining accurate records, and collaborating with various departments to enhance the overall customer experience.Account Supervisor
Outclean INC. · 2020 — 2021Oversaw company policies, ensured compliance with legal standards, and promoted a positive work environment while managing employee benefits.Assistant Logistic Secretary
Ever Pacific Steel INC. · 2021 — 2021Coordinated logistics activities, including scheduling deliveries, managing shipping documents, tracking shipments, and maintaining inventory records.
Skills & Expertise
Education
- BS NursingOur Lady of Fatima University · 2007 — 2008
- High School DiplomaGen. T. De Leon National Highschool · 2003 — 2007
- Elementary School DiplomaGen. T. De Leon Elementary School · 1997 — 2003
- Under Graduate in MidwiferyOur Lady of Fatima University
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